Gross Family Plumbing LLC

I had a problem with my toilet leaking, so I called Gross Family Plumbing LLC. They were able to fit me into their schedule at a time that worked well for me. Billy, the plumber who came out, actually arrived earlier than I expected, which was a nice surprise. He was very friendly and respectful throughout the visit. Billy explained each step of the repair and made sure I understood what was happening with my toilet. He took his time to make sure everything was fixed properly. I have used this company in Salt Lake City for all my plumbing needs, and every experience has been excellent. The team is professional and always does top-quality work!

I had a tricky issue with my swamp cooler, but Gross Family Plumbing LLC did a great job getting it all set for the hot Salt Lake City summer. Even though the exact problem was hard to pin down, Billy and Miguel worked hard and made sure everything was ready to go. They even recommended a fantastic electrician when I needed one. Later on, I had a clogged drain that needed fixing. Miguel came out right away and took care of it quickly and at a fair price. I really appreciate how they always clean up after themselves and are super friendly—even with my dog! I’ll definitely call them again for any plumbing needs.

After a big rainstorm, my drain started backing up and water was getting into my house. I called Gross Family Plumbing LLC and explained the problem. They sent Billy out within an hour, which was a huge relief. Billy got right to work, asking me where the trouble started so he could help stop the water from coming inside. He was very professional and friendly the whole time. After checking things out for about 45 minutes, he discovered that the drain pipe had collapsed about six feet out. Even though it was a tough situation, Billy helped set up a temporary solution to divert most of the water away from my home. He also took the time to explain my options if I wanted to replace the pipe later on. From start to finish, the communication was excellent. I got updates and a heads-up before the plumber arrived, which I appreciated. If you need reliable plumbers who care about doing a good job, I definitely recommend this company.

I was unsure at first because of some reviews I read, but my experience with Gross Family Plumbing LLC was great. They were actually my third estimate, and the only ones who didn’t charge a fee just to come look at the problem. Their price was the lowest by a lot. Billy came out and single-handedly dug up my backyard and replaced the sewer line all by himself. The other companies wanted to send a whole crew and charge me double. Right after, I started having plumbing issues on the other side of my house, and I thought it was connected to the work just done. They sent Miguel out right away, and he climbed on the roof and used a snake to clear out the blockage. It turned out to be a separate issue, and he fixed it and made sure I was happy before leaving. I wasn’t even charged for the extra problem. I really appreciate the fast and excellent work, and I highly recommend their plumbing services.

I had a plumbing problem during the holiday in Salt Lake City. I didn’t expect anyone to get back to me because of the holiday, but after I left a message, I got a quick reply and Billy came over. He figured out right away that the issue wasn’t with the water heater and explained what was actually wrong. Billy was honest, straightforward, and really knows his stuff. I will definitely call them again for any plumbing needs and recommend them to my friends and family.