Gillette Sewer & Utility

This positive review is long overdue. Jason was informative, patient, and honest. When we bought our house two years ago, the initial sewer inspection video displayed a crack in our pipe. I sent the video to multiple companies to get an estimate on what it would cost to A) replace the entire sewer line from the house to the main in the street or B) shoot a line down the pipe, and Jason with Gillette was the only person to notice the real problem instead of blindly quoting me. Jason noticed Puget Sound Energy had cross-bored their gas line through our sewer line. Jason informed me Puget Sound Energy would repair the section of our sewer line they broke for free. Also, Jason made it apparent that the main sewer line where our side sewer met it had a potential break in it, based on our original video. Depending on your municipality, what you own and what they own is important. In Fircrest, the municipality owns the main, and the homeowner owns from the house to the main. A week later, our municipality viewed the footage and repaired the break at the main for free too. This is a specific site-related issue, and not everything is free, but we aren't backing up in the house because Jason was a stand-up guy. May all the good karma go his way!

Gillette did a great job dealing with a major sewer repair. My one regret is I did not call them first. Once I did they were prompt, informative and professional. The foreman Bryan kept me apprised, got me back in service quickly. Jerrod and Jason were honest and trustworthy and went the extra mile to the point that Jerrod responded on a Friday evening to assist me. The whole crew was pleasant and great to work with. I would recommend this company to anyone having sewer/pipe issues.

Fantastic work and excelled customer service. I cannot recommend Gillette Sewer enough if you need help with your sewer.

It was straightforward and painless to hire Gillette to replace the sewer line from our property to the street in November 2023. They were professional, transparent, efficient, and fair from beginning to end. We'd not hesitate to work with them again. Thanks!

An absolute pleasure working with Jason on an estimate on one our properties. Not only was Jason knowledgeable and very professional., he carefully explained the options and the problems that I faced in my sewer line. As he scoped the line , he explained each segment along the way and where the issues were. Too bad Gillette, Sewer, and Utility only does this kind of work! Highly recommended.