Expert Services - Plumbing, Heating, Air & Electrical

I rarely leave reviews but I really appreciate the work Bradley did on our air conditioner. He took the time to show and explain everything, and was persistent at fixing an issue. He didn’t consider the work done until things were running great and we were fully satisfied. It’s great to know there are still honest service people out there!

It takes a lot for me to give a review but I feel it is warranted for Expert Services. I have been using them for over 10 years on a rental property that I own. They take good care of me every single time I use them. They are fast, do really good work, and I never feel like I am being overcharged. Today, Chandler helped me with a water leak. He resolved the issue quickly and walked it through with me. I also have to give a shout-out to John H. and Garrik S. They all did fantastic jobs. I am a happy customer!

John Harvey arrived a little later than scheduled but at no fault of his. Identified the problem within 2 min. No gas going to the water heater and promptly let the gas company (that was in the area) know my house was being effected as well. Great service, no complaints and happy with the results. Thanks John.

Excellent service! New hot water heater installed. Chandler provided excellent service. He carefully and patiently explained everything. Just installed of course, so don’t have long term experience with the product yet, but looking forward to carefree hot water for many years to come. Chandler was great! Very knowledgeable and efficient, and friendly.

We had our AC unit replaced by Expert Services in Salt Lake City a couple of months ago, and it has been a nightmare ever since. The unit has broken down more times than I can count. Technicians from Expert Services have been out to our home repeatedly—sometimes staying as late as 1:30 in the morning—trying to troubleshoot the issue. As I write this, they’re on their way out again because, once more, we’re without AC. I spoke with Greg at Expert Services this morning. I voiced my deep frustration about: - Being left in the heat time and again with no lasting fix - Feeling like a guinea pig for endless patches and temporary workarounds instead of receiving a proper unit replacement - Having the crawlspace left open—after I explicitly asked it be closed—resulting in my dog falling in and injuring himself (not badly) - The fact that, even today, they’re still attempting another workaround instead of replacing the faulty unit - The constant disruptions to our lives—having to repeatedly rearrange my schedule to accommodate their visits, being stuck at home when I’d otherwise be out, shifting my workday around their availability, having meetings or tasks interrupted, and canceling personal plans over and over again I’ve lost count of how many times they’ve been here. At this point, they may as well move in. Many more frustrations to list but the gist of it is we're left in the heat and no promise of this nightmare ending yet. Greg with Expert Services wasn’t hostile, but he also wasn’t particularly apologetic. He talked over me while I was trying to express my concerns—especially when I demanded they replace the unit. Instead of listening, he kept interjecting with his own frustrations, which didn’t inspire confidence that customer care is a priority. I work in the service industry myself. If I had to return to the same job 5, 10, or more times, I would be falling over myself to apologize and find a permanent fix. In fact, I wouldn’t have allowed a job to get this far gone without making it right. I debated between giving a 1-star or 2-star review. I chose 2 stars because I do believe the techs are doing their best—they’re clearly stumped and not malicious. But the repeated breakdowns, the lack of accountability, and the insufficient customer communication have worn me down. If you’re a potential customer reading this, I highly recommend shopping around before booking with Expert Services.