Expert Plumbing Heating & Electrical

Outstanding experience. Every time in the last 4 years I have called expert plumbing heating and electrical I have received the most professional and expert service that is available. Pricing is reasonable and they always try to be out to do service calls on equipment as soon as possible. The latest service call we had with them was the inspiration for writing this review. On 2 separate occasions they dispatched a seasoned professional (special mention to Eric) to come out and diagnose a furnace issue. Each time he systematically solved the mystery of what was going on and executed the solution. I am very pleased with the quality of their work and conscientiousness of the people doing it. As a side note, I am a retired home builder of 30+ years so my evaluation of any tradesman is accurate...and I have very high expectations. These are the guys to do the job if you want to have a reasonably priced successful experience in the world of HVAC service calls.

After about 10 years my Rennai RL94i tankless water heater started to leak internally and of course at 1am. After about two hours of accessing the internals and diagnosis I determined the leak was coming from two separate locations. I decided it was best to replace than to fix. I personally installed this myself when i had time to do it. With my family not happy with the lack of hot water I need a solution quickly. This time I felt it was best to have a professional do it. I performed some research for a certified Rinnai certified pro. I found Expert Plumbing in Naperville. When I called at 8am I was greated by Becky and she was extremely friendly and I felt like she truly cared about my problem. I did speak with another lady whose name escapes me and she was equally as kind. I sent them detailed pictures and of what was already there and told them I wanted the newest Rinnai model with recirculating technology. It was the RSC199IN. They provided me with a detailed quote in a timely manner. While there was sticker shock it was worth every penny. Mark and Greg came to intall my new unit. They were super friendly and professional. They also put drop cloths everywhere to protect my flooring. They were here about 6 hours installing the unit. Their installation was incredibly clean and neat. I was super impressed with their work and professional installation. I would absolutely use them again. The best part is they are a pro certified Runnai shop and they registere your product and I will use them to service it annually as recommended. Need a tankless water heater? These are your people!

My sink seemed to be leaking and I needed some assistance. I called Expert Plumbing and got the help I needed. I’ve used there services many times before. Joe came out and was very professional. He found the problem and offered me solutions. I did replace my existing faucet with a beautiful new one. Joe was very thorough and did an awesome job. To be honest it was very costly but worth it for the peace of mind. The previous one lasted over 20 years. Thanks Joe for the great work and timelines.

We manage residential rental units and have been using Expert Plumbing for few years. They have always been professional, fair priced and on time. Yesterday one of my rentals has a main line back up and Joe Mikson was there within an hour to stayed till the job was taken care of. He was wonderful!! Would recommend Expert Plumbing to any and all!!

I am writing to express my displeasure over the rude and terrible treatment received from your firm particularly from Becky. I was deceived and falsely accused of not wanting to pay despite my effort for an amicable resolution. An expert was sent to me and I asked that I would not be charged without being told but the opposite happened and I asked for a review, instead my phone lines were blocked even when I called in to make payment. I believe matters could be handled way better than the derogatory remarks and rude treatment given to me. Thank you.