Enchantment Refrigeration LLC

Technicians were sent to check our water heater because it kept shutting off. They showed up two days in a row without any notice, which was very disruptive. On top of that, they were extremely rude and talked down to us the entire time. The problem seems to be a simple faulty switch, but instead of fixing that, they now want to come back a third time to replace the whole water heater. We haven’t had any issues with it since, so it feels like they’re pushing an unnecessary replacement just to make more money. Overall, a very frustrating and disappointing experience.

Wow! Such an efficient team with 3 generations of local knowledge. Despite it being late on a Friday, they went out of their way to fit me in as my heating broke before a snow day. Fair price. Friendly and professional folks who explained the issue and quickly resolved it. They were very prepared having replacement equipment in their van and they understood the layout of an older and “quirky” Santa Fe home. Great locally owned business.

Enchantment Refrigeration was very quick to respond during this current heat wave. The guys were prompt, polite and very competent, immediately recognizing the problem and fixing it. I highly recommend them.

My husband and I highly recommend Enchantment Refrigeration. Working with this family business was an exceptional experience from start to finish. When our air conditioning broke on a hot summer day, my husband first spoke on the phone with the owner, Leroy. He was able to give a fast diagnosis and an accurate estimate. He was knowledgeable, called the parts vendor to ensure availability, and was quick to respond with all the information we needed. We lucked out that he had an opening the next day. His sons arrived exactly when they promised and were professional, knowledgeable, and efficient. They came prepared with all the parts we needed to fix the problem. They also easily installed our ecobee smart thermostats with no issues. They did not try to sell us on replacing anything that wasn’t necessary and completed the job for a very reasonable price. While no one wants to lose air conditioning on a hot day in New Mexico, if you find yourself in this situation you can turn to no better company than this one. We will certainly be using them again for any of our future needs.

Leroy and his sons, Jason and Joseph, did a superlative job installing a heat pump and splitters in our house. They were punctual, professional, and personable. We went with Enchantment because they were candid about their proposal including identifying smart ways to compare other bids we received to determine whether add-ons proposed by other firms were necessary to accomplish our goals. Enchantment saved us significant money and future hassle. We highly recommend them and their services.