East Brainerd Plumbing & Heating

I work at a place we need constant repair/maintenance, and it's a constant struggle with third party answering services, long waits, days for parts. East brained plumbing is one of the only companies I can rely on. Always talk to someone in their office and they have someone to me right away. Never had a single issue with any work they've done for me, and Its minimum once a month for the past 8 years

My neighbor needed her pipes fixed and they just happened to run through our yard. Of course we agreed to whatever needed to be done, and after my first phone call I thought I would be writing a fantastic review since they were willing to assess my concerns about how my yard was left when they stated it was 'completed'. Thankfully, the nice gentleman I spoke with assured me he would send another employee out to level out my yard as well as retrieve their cones and shovels. That very same day someone came by to finish and even though I had to take 2 hours of my time to haul out the rocks, rebar and wooden blocks they filled the hole with, I decided to leave it at that and take the hit. Thinking my job was complete, I come out the next day to find a mountain of dirt and rocks even though I was told the job was complete. I decided to call and see if anyone came out again and figure out why. However, their true colors showed when the 'star employee' proceeded to laugh and mock my distress at how they left my yard. I can only assume this attitude came about because she knew I was not the paying customer, just the property owner where the mess was left. Working in customer service myself, I am truly astounded at how she handles herself and customers. Right after I mentioned that I was thankful this call was recorded, she hung up the phone. When I called back to ask for her name and to speak with a supervisor, she refused, stated she was the only one there and hung up again. After that she never answered my call. The next time I called I was able to speak with the supervisor to which I find out she has given him a fable and expressed she felt 'attacked'. To me that is a bold statement coming from someone who refused to be named. The absolute worst part was her supervisor accepting her actions and telling me I am 'one of those people.' This company lacks integrity and seems to only care if you are a paying customer, not a kind neighbor willing to have their yard destroyed so a 85 year old woman can take a shower and use the bathroom. A favor for a neighbor resulted in outright disrespect from a company who refuses to take responsibility and laughs at your misfortune that they caused. I caution anyone to use them and always, ALWAYS get a name.

Had Metro start the job. They came out three times and couldn't get the original problem fixed - seriously! Jacob took two trips - in between I went to Home Depot and got a decent fixture which he installed no problem at a fair price. Great service and communication. Metro claimed when we called them back they had forgotten about us - at least they were honest about their complacency. I will definitely call East Brainerd first the next time.

Completely unprofessional and rude. Mailed our bill to the wrong address for 6 months and then wanted immediate payment, threatening to add 15% interest. Would not recommend them based on our customer experience, unless you like to be laughed at and mocked while you’re trying to set up a payment plan.

I have used East Brainerd Plumbing and Heating Co., Inc. for my plumbing needs at my personal home and a rental property for a number of years. Always professional, courteous and efficient. Their fees are reasonable. Dan and Ian were the two plumbers that came out today and have been out the last couple of times. Great employees and they do great work! Would highly recommend! Dennis T