Colepepper Plumbing

Mitch and Ian came out, gave me an honest estimate for redoing my house waterlines. Work was completed in one day; professional service, and they kept the work site clean. Will use them again for my plumbing needs.

Professional and clean work completed for our house. They were able to give us estimates and work within our scheduling. Great communication between days needed to complete the job.

Stay away from this outfit. I can't say the rep didn't try or wasn't courteous; but, he was ill equipped to act independently and ultimately refused, after speaking to his supervisor three or four times, to take the extra step needed to fix my situation. Although he replaced an angle stop that had failed, the primary mission of replacing a leaking kitchen hose faucet was left unaccomplished. My experience with ColePepper included: -- On the appointment day, three hours into the initial time window, they called saying, sorry, can't make it. They did show up on the next day. -- The rep was upselling from the get go.Although the problem was under my kitchen sink, he insisted on looking at my water heater. -- For some reason he tested my water hardness, claiming I had hard water that according to his test strip was "off the chart". I told him that I had a water softener. I also have my own test strips. Testing the same sample, it showed the water was in the very soft area. He thought maybe his strips were faulty. -- He used a gas sniffer around the water heater. Why? Well, that's a good question. (No leaks found.) -- Using his pressure meter at the water heater, he claimed my water pressure was 100 PSI, which was way too high. He said I might need a new regulator. I pulled out my own pressure tester. Reading was 80 psi, little high but not near his reading. This was followed by him alternately using my meter and his, trying to figure out the difference. -- Finally returning to the task that I had called about, he assessed the situation, called his boss and, and after applying a 10% discount, presented me an estimate of $610. I told him no thanks. I'll call someone else. He said, let me see what I can do. Another call to the boss, who agreed to $450. (Probably still too high. But, OK, let's get it fixed.) -- He replaced the broken angle stop, but, after trying for a long time he could not remove the faucet hose. (This was why I called a plumber in the first place... I couldn't get it off either.) -- I suggested he pull the faucet up through the counter top so he could access the connection and get better leverage in dealing with what was supposed to be a "quick" connect.. Another call to the boss, resulted in him saying he couldn't do that for liability reasons. -- He lowered the fee to cover just the angle stop, apologized, and left. -- A few days later, I called Bill Howe. Focused entirely on my faucet, their rep handled the situation, doing what was needed to get the job done. And, yes, he pulled the faucet out to properly deal with the difficult connection.

Mitch was timely, professional and knowledgeable. He pointed out what could cause future problems and offered suggestions for repairs. He flushed our hot water heater and did a house inspection in such an efficient way. Great service!

Ian did a great job with the full clean out of all drains at our property. He was very professional and diligent at working to ensure the work was done right. He took pictures and shared recommendations to ensure we were satisfied that the job was complete and provided us with future areas that may become an issue in the future. I would recommend Ian and Colepepper plumbing.