Cities1Plumbing, Heating & Air conditioning

I'd give Five stars for the plumbers and the support staff ! The work is amazing but we were way over charged. When we questioned the actual prices, after researching prices , the discrepancies on the items he "purchased" we got a hostile early morning call from the owner. Where we were told that he charges a 30% up charge on sink accessories as a "Warranty". However The Sink and drain were 278 . We paid 500 hundred that's a 100% price gouge not a 30% up charge. They charged 250 dollars an hour for labor average wage in Minnesota for a plumber is 50. An hour maximum we paid four times that amount. We were never informed of any up 100% price gouge in the initial consultation. The surprise doubled price of the sink and drain kit came with the receipt. I understand paying people for their services. I don't understand charging way more than you deserve just because you want to make money. 1200 for two hours of work is unjustifiable. Just because you can doesn't mean you should. That's my opinion. *Also They do not offer a Veteran's discount.*

I've now used Cities1 for plumbing and heating, and they are incredible at both. Fast, efficient, and interested in making sure that I am left with a working furnace: even when I called at midnight when my heat went out in the middle of January! Will definitely use them and I recommend them to everyone.

Unfortunately, I cannot write an accurate review because I never was able to ever hear back from Jarred, one of the owners/techs. I called starting Nov 22, again Nov 29 *(recognizing there was a Holiday), again, December 3, December 10 and 17!! The ladies at reception Emily and Megan are delightful. But the fact I could never get a quote/estimate is poor business practice.

Cities 1 has taken care of the boiler at our home and several of the homes of our clients. They are not only professional and extremely knowlegeable about the intricate details of boiler heating systems, they go the extra mile. I am a REALTOR, and I had a client out-of-town (and cell phone range) and we needed an emergency safety check at the client's house after a home inspector (who didn't know complicated boilers but sure could comment on them) created inspection issues. Avery, the owner's son, came running to the rescue. I learned more from Avery in an hour about the heating system in the home than I could have ever figured out on my own or from techs from other companies. He wrote up the service details on the invoice before he left the driveway. Whether you have a basic boiler or a complicated one, old or new - Cities 1 knows boilers. They have consistently fixed things other companies said were beyond repair, and they are fearless when it comes to the servicing of a system. Their front office staff are excellent and responsive as well, and their billing/invoicing system is efficient and organized for your record keeping. Residential or commercial - this is the company for boilers.

I had a wonderful experience with Cities 1 Plumbing. I submitted a request via email Sunday night and was contact Monday morning by Megan. She was delightful to speak to and was even able to schedule a same day toilet install. A few hours later Don showed up at my door and fixed my toilet issue within an hour. I had a functioning toilet in under 12 hours from the initial point of contact. I am super impressed and will be recommending them to family and friends.