Brandon's Plumbing

Called them on Sunday (6-22) because we had no hot water. Agreed to pay the $150 fee for just coming out after hours on top of any parts & labor. Tech informed my husband that it could be up to $1000 in repairs with no guarantee that it would be fixed or we could replace for $2200-2400. Told him we had to think on it. Had another plumber come out on Monday, 20 minutes & $125 later he had replaced our limit switch & we had hot water in 30 minutes! I called the office to inform them & was told it would be reported to the owner. As of today (6-26) I have not had any call or text from the owner regarding this. I would HIGHLY recommend you get a second opinion on any work you might have them do!!

Brandon's Plumbing charges a fee for providing an estimate. I was not told about this when I called to schedule for an estimate for a whole house renovation. I was only told when the technician had finished his walkthrough of the property and required payment. Brandon's quote was also $12,000 higher than the next highest estimate I received.

Guess I should have read the recent reviews first… I’d like to say that the ladies in the office are super nice, but definitely feel like I just got scammed. I came home at 6pm to no hot water and my water heater making a noise. I called them to tell them it needed replaced. They said they would send someone this evening. I asked if the repair would be made tonight, and they said yes. The technician called in route, confirmed information on the water heater and stated they had it in their shop. He gets to my home, shuts off the water and says it needs replaced. Then proceeds to say that they can’t come until Thursday (3 days from now) and it would be $2400. I told him I wasn’t worried about the price, because I was willing to pay the price for an emergency fix, but was told it would be done tonight. Just to be told they don’t have someone that can help do the work. I’m not going to pay over $1000 more than market value unless the job is getting done tonight like I was told. So I ended up just paying $125 for someone to turn the valve, which he broke in the process. Definitely could’ve done that myself. 🙄

Called to get a quote to replace sewer line going from home to city line. We called 3 other companies to do the same. They had to reschedule twice, which wasn't a problem, but when they finally arrived, they wanted over $400 just to give a quote! They claimed they had to run a camera through the line to see what was going on which is crazy. They are fully replacing the line, so it doesn't matter. We told them we weren't going to pay for that and they still charged $125 just to come out when they didnt even do anything. None of the other companies claimed the old line needed to be examined with a camera and none of them charged to give a quote. I couldn't believe this! They were dealing with my 95 year old aunt and had i known this was going on I would have made sure to be there. She was confused and didn't understand why they wanted so much money, but ultimately wrote them a check. I would avoid this company. They never told me when I scheduled that there would be a service fee and when I told them this, they tried to say they don't tell us abt pricing when we schedule, that it's up to the technician. So,what? ?

I called Brandon’s this morning due to water leak in my yard. They were able to get today and get it fixed in record time, just in time for my daughter’s wedding. John and Steve were great. They were professional, friendly and efficient. I would recommend them to anyone. 10 out of 10