Arco Comfort Air, LLC

I was motivated to post another positive review based upon a recent experience with a wonderful technician named Brian. He talked me through everything that needed to be done to my furnaces and helped me weigh options for immediate needs and potential issues down the line. When I called with follow up questions, the schedule reached back out to Brian who AGAIN answered my questions and made me feel comfortable with the path forward. I am looking forward to having him back soon to complete the work. Thank you, Brian and thank you ARCO!

Worst heating and cooling company ever. I had my chimney inspected, inspector informed me the lining was missing and it was supposed to be installed during installation. More than three infected components was installed and need replaced several times. They never honor their appointments and always met with poor customer service. I had my systems installed 2017 with a 15 yrs. parts & labor included. I paid an annual fee and had to maintain two yearly inspections spring & fall. I always called weeks in advance for any services. Last year I called for regular tune up maintenance, I informed the receptionist on missed and delayed appointments. She told me "we are making improvements with arco." Took her word for it and what do you know, Arco doesn't show up just like I knew they wouldn't. At this point I've growing impatient with Arco due to the last 10yrs of poor service. Anthony is not a real manger or any type of lead as he claim he is. I explained to him all the complications and patients I had to deal with, I should be a priority. He showed the lease empathy towards my situation and continued to escalate the situation instead of resolving it. After minutes of disputing for something I paid for, he continues to tell me "we don't have to come out you anymore, we changed business owners." So I asked him "Arco is going to do an breach of contract?" He rudely slammed the phone down in my ear. Moral of the story SPEND YOUR HARD EARNED MONEY ELSEWHERE.

Unfortunately we needed both electrical and HVAC assistance. Fortunately, both Jessie and Cliff were great. Both were prompt and polite and kept us informed the entire time.

Thank you Arco . I had a air conditioner unit installed, and a new furnace installed both of the of installers where great. Don't remember their names,but they did a great job. Thank you.

Ben Price came out on the same day to assist with our water heater issues. He was kind and professional and showed us exactly what the problem was. Thank you so much Ben!