Tim Whistler Plumbing, Gas Fitting, HVAC, and Electrical

I called Tim Whistler to check why my system was not outputting cool air, and I confirmed with the receptionist, Nicole, that this would be a FREE estimate. When the technicians arrived, they inspected my unit and determined that the fan battery needed replacing. I told them I needed time to think about it. At that point, the technician said the office never promised a free estimate and that I owed $135. This was very disappointing. I feel misled and bait-and-switched—especially after being explicitly told on the phone that there would be no charge for the estimate. Poor customer service and dishonesty in honoring their word left me with a very negative impression of this company. **picture of van attached that promises FREE estimates

As a first time home-buyer, finding out my home needed the main sewer line replaced felt daunting. Tim Whistler Plumbing put me at ease. Everyone I interacted with through out the process was professional, knowledgeable and courteous. They provided a free estimate where the process was thoroughly explained and all my questions were answered. Even as my questions continued, Heather in the main office was very patient and able to provide an answer for them all. Mike and Kevin completed the repair today and did a wonderful job. I will definitely be a repeat customer and would highly recommend Tim Whistler Plumbing to anyone looking for a great team to assess and repair their home plumbing needs.

Had Mike today from Tim Whistler for a sump pump repair/replace. Mike was quick, transparent, and direct. Gave me an all-in quote and replaced the sump pump while he was there. Price was reasonable and service was excellent. I always call Tim Whistler for plumbing. I've never been disappointed.

Tim Whistler is my go to for all plumbing needs. They are always reasonable, on time, and their work is professional. When I need them, they have always been able to accommodate scheduling changes or plumbing emergencies like when my water heater ruptured. Always pleasant and helpful too when they come to do their work.

Had a tub faucet that had a constant drip. I requested an appointment late Sunday, and got an appointment scheduled first thing Monday morning. The Tim Whistler dispatcher was pleasant with good communication. The plumber Michael arrived early, was polite and courteous, and immediately diagnosed the problem. The job was complicated due to the older equipment in the house, and Michael was transparent about the possibility of the work resulting in a costlier job. After explaining the details, Michael worked diligently and fixed the faucet, avoiding the costlier result. It was a very pleasant experience, and I intend to use Tim Whistler for future plumbing needs.