Thomas E Clark Inc

Nervous about hiring a plumber? Don’t be! This company was fantastic. They came with the part that was needed to fix my shower because I’d explained the problem when I called for the appointment. They were very polite, friendly, and respectful (They thoughtfully removed the rug from the bathroom before starting). They were knowledgeable and quick. Andy came with a trainee which indicated to me that the company prepares its employees well. I would highly recommend Thomas Clark Plumbing company.

The team, led by Daz, did a phenomenal job. They exceeded my expectations on all fronts: professionalism, communication, efficiency, quality, reliability and cleanliness. Plus the team was very friendly and worked very well together as a team. Very nice people. On day one Daz called me to give a ‘heads up’ that he was on his way to arrive in 30 minutes, as planned. They organized in advance a ‘no parking zone’ in front of our house. Miguel, a T&C plumbing manager, joined the team and walked me through the work plan step by step. He and Daz explained what would be happening each day including measures to protect carpet, furniture and personal items from the drilling, and the removal / replacement of pavers and replacing grass in the front garden, which I really appreciated. There was no need for me to stick around and oversee the work since I was confident that I was in good hands. Daz sent me photos of each step from confirming the dug up connector pipe was indeed lead, to pics of the interior space wrapped in plastic up to the ceiling, holes dug in boiler room and external basement entryway, and final shots of copper pipes and refilled cement patches. The team did the work in stages efficiently, starting at 9.15 am and ending around 1-2 pm each day. Passed the inspection in the morning on 3rd day. I highly recommend Thomas & Clark with no hesitations.

you guys are great. everything, from beginning to end, is personal and professional. Your phone people are efficient, courteous and helpful. They’re so unlike the disinterested and ill-informed people on most company call-in lines. The service techs come on time, communicate in advance and get the job done with a minimum of fuss. Just love it. Pricing, invoicing, bill payment is quick easy and reasonable. What sets Thomas Clark apart from the rest is that it's a good company that focuses on its core business and doesn’t try to do too much. You haven’t grown so big that you lose the ability to service your customers well. I appreciate that.

We had the misfortune to scheduling a quote to replace our heat pump system from Thomas E Clark today. Maybe the sales person woke up on the wrong side of the bed but it was a disaster from the word “GO”. The sales person did not want to assess our current system, take measurements and understand our expectations for a new system. He thought it was more important to lecture my wife on our current broken Trane system. He wanted to vent about the lack of availability of Carrier products during the transition in refrigerants. Frankly, we just don’t have the time, bandwidth or professional expertise to deal with mental illness in folks posing as sales professionals. The salesman walked out because my wife did not want to hear about the virtues or lack thereof of a broken heat pump system. On the way out I could hear him taunting my wife. Thomas E Clark your sales person was unprofessional but we are happy to have experienced this because we would have hated to have dropped $20k on a new heat pump system only to find out that your company do not respect its customers. So thanks for helping us dodge the proverbial bullet. UPDATE: Yes, Kate P. we do have examples. The attached image is an excerpt from the contract for the existing heat pump system that we are seeking to replace. As you can see the SEER rating is listed as “18”. This is what we contracted for in 2012 and this is what we believe we received. We have no reason to doubt our signed contract. The “wanna be” hotshot HVAC salesman from Thomas E Clark mocked my wife for repeating what is stated on our contract, that our current system is rated as 18 SEER—which is not unreasonable from where I sit. The salesman insisted that the existing system is 16 SEER and not 18. There was no cause for the salesman who came out to give an estimate for a new system to address the old contract or her understanding of an old contract. The ego or mental illness (or whatever) of the salesman would not allow him to let the issue go after being asked repeatedly to do so. The salesman became undone and refused to complete the estimate arguing and taunting my wife on the way off our property, striking the heat pump for good measure. And Kate P. , Jake from John C Flood told my wife when he made his pitch during the quote process the previous week that the new refrigerant R-454B contains propane. When she stated this the salesman he all but called her an idiot stating that no propane is in the new refrigerant. Again, the salesman could have just told the wife to look it up herself instead of dressing her down and getting angry and lashing out at her. So, Kate P here are the examples of the unprofessionalism of the Thomas E Clark salesman.

Davon did an excellent job working on my leaking toilet tank, particularly because of the low clearance to access it. He was very efficient and fixed the problem. I was also very pleased about how quickly the dispatcher got a plumber out. This is a very good company. I found the pricing to be a good value.