Roto-Rooter Plumbing & Water Cleanup

Austin cleared my lines and called with a very detailed report. Left me valuable notes on the invoice as well. Thanks Austin for a great experience - will be using roto rooter again because of the great service we received from him.

We had to reschedule due to high demand which I understood so the very nice receptionist Andria put me on high priority for the following day. Today I had the pleasure of having Matt as my service tech. My sewage drain has been backing up constantly over the last week or so and he was able to find a solution after almost what felt like hours of trying. Most people would've quit after a few failed attempts and hitting your head twice, but Matt did not. My biggest fear was having to pay Mr Rooter and still have a flood in my basement but due to Matt's great service, advice, and tunnel vision those fears are no longer. Thank you Matt and thank you Mr Rooter for the service you provide me and my community.

This company is a liar and a scammer. Sitting at my dining room table, I informed the representative that if I have signed anything that says that a check from my insurance company will go directly to you all, what is known as an assignment of benefits, then I do not want that to happen and please rip that document. The representative said I did not. The representative specifically did not give me a copy of that signed document but gave me copies of everything else. The representative lied to me his name is Dave Villanue And he said that I did not sign anything like that. He said that I could still work with Roto-Rooter if I did not sign something like that. I talked to my insurance company and I did sign an AOB. When going over the paperwork, they lie to you and tell you what the paperwork is for - READ READ read everything. Read everything. This business is not here for the homeowner. I had Roto-Rooter come back out because they did not fix the job. I was told that things were under warranty. Now because I will not be working with them everything is changing even on work I paid 1.3k for. Do not trust anything this company says. Trust them as far as you can throw them. My recommendation go somewhere else. Call somebody else. Do yourself THAT FAVOR.

I feel like I got ripped off. I paid for clean out which wasn't successful. Once you see the snake is blocked you should pull it back out. Charge a service fee, because technically the clean out wasn't a success. I paid 355 for nothing. Went through out side drain didn't touch nothing in the basement because he didn't know which drain to choose. I asked what should be recommended. Of course their assessments are actual assessments its guessing games. It would of made since to offer me the camera first to see if its something blocking before doing a dummy mission. The technician was professional i cant take that from him. It's the company rules which is a money grab

Roto Rooter gets two stars for succesffuly completing the job, and lsoes 3 stars for absolutely ripping me off on the price of the services / products. I received three products for this service visit, those being (1) a sump pump, (2) a backflow valve replacement, and (3) a "stand" for the sump pump to sit on and be leveated from the bottom of the pit. The sump pump itself, on a bad day, is a $200 sump pump. The backflow valve, if I'm being extremely generous, is $50. The "stand" (which I did not see, was not shown, and could not see in the pit under the pump, meaning it was certainly quite small) was allegedly $116, according to Roto Rooter. So, being very generous and assuming all of these items "cost" these higher-than-average prices, I was looking at $366 in total product. Keep in mind, Roto Rooter CERTAINLY gets their parts at wholesale prices for less. There was nothing particularly complicated ot difficult about this sump pump replacement. Old one out, new one in. No unusual setup, not hard to access, nothing in the way. They "graciously" gave me a $50 discount on my total bill, bringing the final total down from $1,300 to $1,250. So, we're looking at about $1k for an hour's worth of labor on a simple job. The reality is, this company absolutely melts your face off when it comes to price. You should absolutely not use them unless you are experiencing an emergency / disaster and have no other options. They quoted my mother for a much larger job, and, long story short, what they quoted for $14,000 was successfully completed by another plumber and passed city inspection for $6,000. I am very fortunate to have the funds available to "take the hit" simply because I didn't want to deal with calling out another plumber, but I swore to myself I would absolutely write this review upon service completion and would make sure that, even though I got ripped off today, I could hopefully save someone else in the world from getting ripped off, too. My healf-hearted positive feedback is that the servceman they sent out was very pleasant to interact with. I can only hope this is because, of the giant pile of money they took from me, he's getting a decent cut. Proceed with (monetary) caution.