Roto-Rooter Plumbing & Water Cleanup

Unfortunately this was a problem that NO ONE wants to face - what we thought was a simple fix turned into a “first monumental disaster “ however , we were totally impressed with Roto Rooters head project rep and team . Johnattan Beamonte was an amazing communicator; very knowledgeable and supportive for this “ one day “ project . He explained in detail all that was involved and checked in on us and the team during and even after completion. Though it cost a mini fortune we are now relieved that we will no longer worry about a potential flood in the basement. I highly recommend RR. Thank you again ! Happy 4th

Fernando was amazing! He helped my mother in her great time of need. He promptly came to the house, used his tools and expertise, and explained things in an easy-to-understand, kind manner and made you and your family feel confident that the problem would be fixed. The level of trust he provided also was reassuring as the process started on the home (basement).

I had a terrible experience with Roto Rooter Plumbing, and I feel people should be warned. I reached out to them because they came up first in my Google search and had decent reviews. Over the phone, I was told they charge a $99 visiting fee, and that they’d provide a quote after diagnosing the issue. That seemed reasonable, so I scheduled a service call. When the technician arrived, he barely did anything. He glanced at the leak, made a quick comment, and that was it — no tools, no testing, no thorough inspection. Just looked at it and said what was wrong. Then came the shock: I was charged $457. I asked why, since I was told it would be $99 for the visit and a quote. He told me, “$99 is just the visiting fee. Since I found the problem, you’re being charged $457.” That’s outrageous. I was charged almost $500 just to be told what the leak was — no repair, no real effort, no breakdown of costs. This felt more like a scam than a professional service. There was no transparency, no clear explanation up front, and no justification for such a high charge for a two-minute “diagnosis.” I expected honesty and fair pricing — not a bait-and-switch tactic. I will absolutely not be using Roto Rooter again and strongly suggest others look elsewhere for plumbing services. Don’t be fooled by the reviews — this experience was a complete rip-off.

recently had a clogged sewer at my home and called Roto-Rooter for help. They sent out Chad, and I couldn’t have been more impressed. From start to finish, Chad was professional, clean, and respectful of my home. His attention to detail, care, and understanding really stood out. It’s rare to come across someone so committed to doing the job right while also making the customer feel comfortable and informed. Truly an exceptional experience—thank you, Chad and Roto-Rooter!

Today we had an issue with flooding from clogged pipes. We called these guys to come and see what can be done. A gentleman named Fernando came with Jonathan and honestly I can’t put into words how helpful they were. I’m a week and a half out from a major surgery and can’t imagine having to deal with the insurance company and everything else that needs to take place next. Fernando was kind and explained everything in detail and when he left we were feeling like things are going to be ok. I highly recommend this company. Thank you to Fernando and Johnathan for your help and for giving me peace of mind. I’m very grateful.