Roto-Rooter Plumbing and Water Cleanup

Kirk changed out a French drain that was used for storm drainage water and our swimming pool water when needed. The French drain had been crushed during the winter from firewood trucks driving over the ground where it lay. Perhaps a 50 ft. run length to the curb of the street. He replaced the corrugated black drain with 4 inch schedule 40 PVC, much stronger. The drain pipe also carried the house gutter water to the street as well as a water collection box in the yard for low spot level rainwater collection. Kirk and his tractor did all of the work, to include manually backfilling the dirt and sod over the drain piping in one day. Heavy rains started the next day in our area and the water going thru this drain to the street was an amazing amount. Kirk knew what he was doing on this job and I can’t praise him enough for the hard work and speed of this water removal install before the heavy rains began. Thank you Kirk and Roto- Rooter and thanks to Blake for arriving early in the day and getting the job set up for us. The job cost was not cheap, but I feel like it was a “one and done” job that will last for many years.

I called Roto Rooter around 12:45 today and they came out and serviced my tankless hot water heater. It took the technician a couple of hours to get here due to me living in the country and a county that is 2 counties over from their office. The service manager called me and told me the technician was on his way and that he would be in touch with me throughout the process. He explained how their process worked and called me back after the technician did his diagnosis. The technicians name was Will and he was terrific. On his game, up front, honest, and made me feel completely comfortable. He even explained to me what he did and why it needed to be done. I would not hesitate to call them again for any plumbing issue.

We had a sewage back up whether there was flooding in our basement in two different areas. As you may know, this is really, really stressful. The team at Roto-Rooter showed up and fixed the problem within an hour. It’s the best plumbing experience and most professional I have ever had.

I had a backed up bathroom sink and shower. I knew it would take more than my plunger to clear, so I contacted Roto-rooter. They Do NOT charge just to come out and give you an estimate—which was awesome. My technician’s name was Brady. He was great…very friendly and extremely helpful. He explained the problem to me and gave me the diagnostic (he was even very friendly to my dogs which is a big plus in my book). He had the drains cleared in less than an hour. Brady, also, found another problem, but he didn’t push me or try to convince me that I HAD to have him do that as well as the emergent issue. I decided to wait on the more minor issue, and at the end of the appt, Brady invited me to contact him if I did decide to do that job as well. But, let me reiterate, it was not high pressure at all. He was not trying to convince me to take care of the second issue. He communicated the information and then allowed me to make the decision. Brady was great…I would definitely call him in again if I do decide to take care of the second issue. To clear the pipes (the emergent issue) it cost approximately $275 just to give you an estimate. Thanks, Roto-Rooter…you saved the day for me!!

Extremely satisfied, contacted first thing in the morning, they had someone out before scheduled. Kurt and his crew installed a new main water line within a few hours! Dennis arrived and installed a new sump pump and water powered backup pump! I appreciate all the hard work and professionalism!!!