Pipe Masters LLC

Originally I wanted to do a renovation in my apartment but that proved a bit expensive and I required a permit to have a tub to shower conversion. I opted to have my shower/tub repaired from damaged caused by me doing a DIY repair. The tub spout diverter had not been working properly thus I attempted to remove it. Apparently the pipe had corroded enough that a slight counter-clock wise twist caused it to break away from the wall. I contacted Pipe Master and they attempted to squeeze me into their busy schedule. That didn't work out at first, but we managed to find a date for the repair. Props to Pipe Master for giving me text alerts on when they dispatched the plumber. They also gave me a live status update on the plumber's progress to my home. Once the plumbers arrived at my home, they went straight to work. I had no issues with them doing their work. Heck, I had more issues with management turning on/off the water. Their plumbers did work within the specified time given to me by Pipe Masters. In addition, they did 1st time quality work. They did a great job changing out the shower valve and putting in new pipe for the tub spout. There were no leaks when the manager brought the water back online. Not much else to say. I appreciate their rep Irvin for helping me schedule my repair, help me with my quote, do my payment, and answered any questions I had. I will hire this company again whenever I have another plumbing issue.

Bernard from Pipe Masters exceeded all expectations! He conducted an incredibly thorough inspection of the plumbing in our home, meticulously addressing every detail with expertise and care. His professionalism, knowledge, and attention to detail were truly impressive. Bernard took the time to explain his findings clearly, ensuring we understood the issues and potential solutions. I deeply appreciate his dedication and the time he invested in the inspection. If you're looking for reliable, top-notch plumbing services, I highly recommend Pipe Masters. Thank you, Bernard, for your outstanding work!

Top notch service 12 out of 10 recommend, the extra credit is for their customer service. Arvin and their techs need a bonus! We had 7 shut off valves that needed to be replaced and are in love with our brand new ones. No leaks so far and best of all they have a 1 year warranty. I work from home doing meetings on the hour and I was not able to be there every step of the way. I was able to coordinate with my building security and their amazing technicians to ensure access to the building and my unit. From what I was able to observe they had everything set up and ready to go before the building shut off the water and went to work right after. I was able to communicate with them via text since I was in meetings all day. Super smoothie transaction, easy to pay online, and I cannot say enough about their customer service. I must have called 10 other places before I found them and none of them provided the same attention to client’s needs. Other places made it sound like it was an inconvenience that I was calling. Pipe Masters right away made me feel like they had my best interest at heart. Please book them for your pluming needs look no further.

Cast iron sewer line was deteriorated on our 50-year old slab-on-grade house. Line kept on clogging every few months. After scoping the line with a camera, found that some of the connecting joints deteriorated so badly that the clamps connecting the joints collapse into the pipe. Pipe Masters developed a couple of repair options and the one we selected was a combination of: (1) using a fiberglass epoxy sleeve in the main line for about 25'; (2) epoxy coating the 2-1/2" branch lines (bathrooms); and (3) installing a new 4" ABS pipe on the outside of the house. Since the mainline traversed through the middle of the house, a pit had to be dug in the slab in one room to uncover the collapsed area, and a trench had to be dug to the outside wall for the new ABS line connection. After uncovering a section of the pipe, found that the bottom of the mainline was deteriorated so badly that the bottom of the pipe actually rotted out completely. Work took approximately 7-days, and we were totally satisfied with the work performed by Pipe Masters. Great communications regarding when workers would be on site, and workers were diligent and very professional.

## Summary ## - Pipe Masters excels in innovative plumbing techniques like pipe bursting, offering cost-effective and landscape-preserving solutions. - The owner, Jason, a Hawaii-grown boy, and his team embody the Aloha spirit, providing exceptional customer service and support for local businesses. - Their efficiency and ability to stay on budget led to additional projects, making them highly recommended for any plumbing needs. ## REVIEW ## I highly recommend Pipe Masters for their exceptional plumbing services. They used innovative techniques like pipe bursting, which saved us money and preserved our landscape. Supporting a local business that embodies the Aloha spirit is important to me, and Jason and his team exceeded our expectations. They were efficient, accommodating, and completed our projects within budget. Pipe Masters is a true gem in Hawaii’s plumbing industry, and I highly recommend them.