Pilot Plumbing And Drain

Andre and Jeremy came out to change a while home water filter system. They were incredibly efficient. They did a clean and tidy job. They ensured everything was working properly before they left. We always receive great service from Pilot Plumbing. Kudos to Andy for having another great crew!

My 1st impression of Pilot Plumbing & Drain has been very positive. I made an appointment on Saturday for a quote on the following Monday. Andre, their technician, arrived on time in spite of the fact that he had to navigate around road closures and heavy road paving equipment on my street. He was personable, knowledgeable, and thorough. He listened attentively as we explained our many and varied plumbing concerns which we have delayed for too many years. He took photos and notes and showed us how we could save money by doing some of the simple repairs ourselves. I was especially appreciative of the fact that Andre made no attempt to oversell us. I’ve always considered myself a good judge of character and I came away with a good feeling that Andre is honest and genuinely interested in doing his very best for his customers.

Had some serious plumbing issues that took the team some time and experience to fix but they did great! Brandon , Jeremie and Jeff were professional and hard working. Very friendly and helpful with any questions I had as well. Definitely recommend Pilot Plumbing if you need local business you can trust.

If I could give ZERO stars I would. The company has been HORRIBLE to work with. Last December out main drain line had collapsed and was backing up sewage into the house. We have 2 young kids and that wasn't safe. They were Theo only company to answer an after hours call some had no choice but to use them. Todd came out and was demanding we file insurance claims and rip apart our bathrooms and driveway to fix the issue. After cussing out my dad Todd took payment to install a clean out access and "high pressure jet the clay piping". The next day 2 workers show up and get into an argument with my neighbor over the piping and the use of a high pressure jet on already damaged clay piping. The work is completed by end of day and I paid the remaining balance. I have since received two threats of my "unpaid balance being sent to collections" I have called them billing department twice to have this resolved. While trying to resolve the issue with billing I was told by Nate that Todd had been fired for "falsifing invoices" and "I can see that you paid he filed the invoice wrong again." Finally I filed a complaint with the BBB.

Fantastic experience with Andre and Jeremy. Upstanding gentleman very kind and pleasurable to work with they were efficient with their time, very professional and cleanly inside the home and they did fantastic work. I highly recommend this dynamic duo and this company for your plumbing needs.