Oak Creek Plumbing Kitchen and Bath

Would definitely recommend! Bob was very professional and answered any questions I had. Replaced the faucet on my stationary tubs. My previous visits included replacing a sump pump and a toilet. Tub conversion to shower, I am extremely happy with. Outstanding customer service by all staff, meticulous work and cleanup.

Representative arrived on time and got right to work. Fixed one pipe and before leaving the other pipe. Found it was hissing and fixed that as well. Very courteous expert who prevented a future leak by checking it. Thank you very much.

I would like to note at the outset that my rating does not reflect on Ryan, who did a fine job today fixing my hose bib and installing a new disposal. The problem is that it took a month and five phone calls on my part to get it done. I must necessarily add the details: On 5/6, I noticed after using the hose that my basement had flooded. I called the next day. A plumber (don’t remember her name, I apologize) came out on 5/9, diagnosed a burst pipe and took payment for the repair, saying that someone would be in touch. No one called. I was out of town the following week, so called on 5/19 to see what was up. Chase came out on 5/20 and said that a part was needed to make it a better repair, and that it had to be ordered. I heard nothing for the following week and called on 5/30. I was given the answering service and left a detailed message, but got no response. On 6/2 I talked to Roxanne, who said someone would be in touch that day. No one called. I called again on 6/3. That time, she promised to get back to me personally by the end of the day, which she did. The work was scheduled for today, 6/6, and completed. Besides causing me unnecessary concern and uncertainty, the multiple “ball drops” by the company delayed the reconstruction of the flood damage in the basement, rendering it unusable for a party I had planned for 5/24. I had to explain to the builders for a whole month that the work wasn’t done yet, which was frustrating and embarrassing. I fail to understand how these screw-ups continued to happen. Up until now, I’ve had good service from this company. While I’m at it, may I add that the virtual assistant, “Emily” is extremely annoying and depersonalizes the customer experience. Thankfully, she can be bypassed.

I have no idea how good or bad their services are because I couldn’t get past their AI answering service. AI may be the future but what happened to good ole customer service?! And the $25 incentive to book through their AI bot was insulting. And if you choose not to book through AI and ask to speak to a representative they take your name and number and you have to wait for a call back - I hung up at that point so I don’t know how long it would have taken for them to call me back. Ya know when you are requesting a quote for very large job the least the company could do is provide live answer and take care of their clients through the process.

Bob was wonderful. He explained everything in detail and showed me the problem. He was professional and very thorough. I would highly recommend using Oak Creek Plumbing and will be utilizing their skills in the future as well.