McMahon Plumbing & Heating

These guys are great! I called last week because I opened my outdoor faucet for the spring and for the 1st time in 10 years I saw a water leak in the wall on one and a leak through the bleeder on the other. David did an excellent job he knew exactly what to do and said it would be better to do something a different way which cost a little more, but was worth it. His knowledge and judgment and skillset is what I love. David showed me the finished work. The plumbing looked super clean and a work of art, something only a skilled plumber can do. I highly recommend McMahon Plumbing and Heating to anyone in the area. They get the job done right.

After getting a Mass Save energy assessment. This was the company that was contracted to replace my heating system. I have had issues since they installed it. They came out multiple times to "fix" an issue. One guy had to call technical support because he didn't know what he was doing. The latest call the secretary called at 10:08 today (8/15) and said they will be there within an hour. They showed up 2 1/2 hours later. They claim the city over pressurized the system to 130 psi. They went out get a part they needed. When they came back they said part was fine. I don't know if they actually changed it. Then they left and a couple of hours later they came with an expansion tank (even though I already have one). They said state approved the second expansion tank. One of the technician named Rob was swearing about how the pipes aren't straight and how he couldn't figure out how to put the install second expansion tank. They said it's no longer leaking when they left. I went to do a load of laundry and there was an error code for an issue with water pressure. I looked up and noticed they disconnected the water hoses for the washer without telling me they disconnected them. As I was doing laundry I noticed it was still leaking.

Ledi did a great job methodically testing our heat pump system making sure that it did not present with the same issue again. It took a couple of different tests but he made sure the condensation would not back up causing water to come back into the house. Turned out multiple factors were at play and if he had not been so thorough we would have had to have someone come back out again.

You can never go wrong using McMahon plumbing! We’ve always been long standing customers due to their professionalism, reliability, competency and friendly team. But, i made the mistake of a having a friends brother n law put in a toilet that wmded up leaking that very night and he left for vacation the following day! ! It took 1.5 weeks of being blown off by this plumber before i called old faithful McMahon! They squeezed me in due to the urgency! Today, i had the pleasure of meeting Patrick &JD who arrived bright and early with smiles ready to tackle the defective toilet and install the new 19” tall American Standard! They were awesome! They carried the new one in from my jeep, and carried the defective toilet back out to my jeep so i could return it at the store for a refund! Note to bossman… Patrick & JD went above and beyond and were total sweethearts! They also were so knowleged and quick! It took very little time to get my toilet setup and back in business and at a very reasonable price! I can’t thank McMahon enough for your stellar customer service which started from my phone call to your office! The women understood my situation and were very professional! I promise to never use another again and will request Patrick & JD again! 👍🤣❤️ ps i also learned mcmahon does more services now such as HVAC 👍

I called McMahon on Saturday to get help with my water heater. I was told it was an extra cost to come on Saturday so I said I could wait until Monday. I was told they'd try to get me in as early as possible on Monday since I would be on day 3 no heat or hot water. I was told I'd get an update on Monday. After not getting a call, I called at noon on Monday for an update. They got here around 3:30pm, diagnosed the problem, mentioned a couple times just installing a new water heater, then said I'd hear back about an estimate and that you would also send a quote for a new water heater. I waited. I heard nothing. I called at 4pm on Tuesday to see about the estimate sincecthat was 24 hours with no update. I was told I'd get a call back. I heard nothing. I called this morning at 9am for an update. I was told I'd get a call back. I heard nothing and at 11am saw that this estimate had been sent but no one had called me. I called to schedule the repair and better understand the costs. I was told I would get a call back. I implored the person to make sure someone actually called me because I'm on day 5 no heat or hot water and no promise of a call back had happened over the previous 4 days. Then they call me back to tell me they won't explain the costs and that the problem can't be fixed until Monday. This other plumber came here just now, got on the phone with the manufacturer and gave me an estimate and timeline on the spot. And they put in the order for the part right away. And they didn't ask me for 50% down, either. Plus they came out for free. I'm left feeling like if I'd called them on Saturday, I would have had the part ordered Monday and would have been much closer to getting my heater repaired. And I wouldn't be out $247 to McMahon for nothing.