Greenwood Heating and Home Services

Curtis McCall of Greenwood Heating & Home Services provided excellent customer service during our annual maintenance appointment last week for our heat pump. I have great confidence in his experience & expertise and detailed workmanship. I am grateful for the time, patience, care, & thoroughness with which Curtis works. He is happy to answer all questions and strives to provide you with the information you need to make the best decisions. I always feel like I am in excellent hands with the staff of Greenwood Heating & Home Services! Thank you so much, Curtis, for the exceptional work and customer service you provided! Thank you, Greenwood Heating & Home Services, for continuing to be so reliable in your offerings.

We’ve had amazing experiences using Greenwood’s electrical services. A year ago, we moved into a house that had old electrical wiring that was struggling to keep up with the demands of modern appliances. When Seattle had that awful cold spell in February ‘24, our heat pump kept tripping the circuit and we knew we needed to upgrade our electrical immediately. Our first interactions were with Jen—a point person who immediately visited to check out the situation, answer our questions, and guide us through the process. She confirmed our suspicions that the house needed both a new panel and upgraded meter. Her colleague Aaron then came to iron out the details. Aaron was phenomenal; he’s incredibly knowledgeable and does a good job of explaining things in easy-to-understand terms. We were in a tricky situation as the power line running from the street to the meter traveled through a tree in our front yard, so Aaron figured out a plan A, B, and C to work around this. (It’s also worth noting that Greenwood has a good relationship with Seattle City Light and they made it easy to get through the potential hurdles of getting things permitted and scheduling service with SCL.) Finally, Chris came to do the actual electrical work and he was extremely professional and his work was impeccable. All of the wiring was organized and secured, and everything on the panel was clearly labeled. We used Greenwood again when we needed to set up a dedicated connection for a new dishwasher after our old one broke. Chris came back, and again he did impeccable work, having to work around some constraints to ensure to dishwasher would fit right when the appliance store came to install it. Last but not least, all of my interactions with Greenwood’s billing team were great. The organization as a whole sweats the details, which any homeowner can appreciate!

We had a wonderful experience with Greenwood Heating from start to finish. First, Kyler explained our options for adding a heat pump to keep us cooler in the summer, which also involved an electrical upgrade and new gas furnace. I chose to reschedule the work from February to March and had no problems doing that through the office. Once the schedule was in place, they sent reminders of when technicians would arrive and kept all of their commitments. The installations went very smoothly and the project was completed ahead of the scheduled four days. Tyler, Jared M., Jared A. and Alex (and a couple of names I'm missing) were so polite and explained everything very clearly. They really went above and beyond and Jared M. was so sweet to even fix a lamp cord that my husband mentioned to him. All the work looks very professional and clean. I've already made an appointment to have Jared M. do some additional electrical projects for us. We've had a few house projects done this past year, and this was by far the best experience. Top notch in every way!

A person would think when they pay $25,000 for electrical work including a new panel, that the contractor (greenwood) would know how to label the panel. After THREE attempts they still marked a circuit breaker with a “?” And the bigger joke is they will make your walls and ceiling look like Swiss cheese when they cut hole between each stud to run wire. Then to top it off, when your brand new furnace needs service after they installed it wrong, we have to move the washing machine out of the way every time because they positioned the furnace wrong and had to cut a 2ft by 5ft panel out of the wall which cannot be resealed because of service access. Think twice before you hire them to make your house look like Swiss cheese and with a three year old hand writing.

I have had very positive experiences with Greenwood Heating and Home Services! Most recently, Ratnesh came out and not only diagnosed the problem with our ductless minisplit but he went above and beyond to do it right. He paid a lot of attention to detail like taking the time to thoroughly clean the heat pump so if it were to ever break down again, it would be easy to see what is wrong. He talked through everything he was doing and it was apparent he was highly experienced and competent. I felt like I could really trust him to be thorough and do the job right and am happy to find a company with integrity and competence. Thanks, Ratnesh!