Gatti Plumbing

Seeing the abundance of typical laconic enthusiastic reviews here, I realize that I'm simply one of those Gatti Plumbing customers who just happened to have very bad luck with this wonderful company. In my experience, they are really nice people who try very hard, but nothing works out for them. I live in a condo, and GP did downspouts/conductors for our building. After that, every summer and fall, black mold and mildew began to appear in large quantities on the walls of our basement. Despite the fact that our sump pump was in working order and we completely cleared the walls of mold and mildew every winter, with the onset of rain the problem returned and progressed, covering an increasingly larger area each year. The specialists invited for inspection showed us that a large amount of water had built up inside two corner walls, and most of it was right near the downspout. As it turned out, and this was confirmed by video shooting during the rain, the initial installation was done with a glaring defect at the point where the downspout was connected to the underground pipe. As a result, most of the water from the roofs of as many as 4 units does not get into the external drainage pipe at all, but spills over onto our wall and the soil near it. In this regard, GP showed up and fixed the connection. Water stopped pouring out of the bottom joint. But then, as the next rain revealed, it started pouring out of the top funnel in the same overwhelming amount. GP came again and fixed that in the second repair. To do this, they pulled up the downspout, and sure enough, the same problem immediately returned to the bottom connection. In fact, after these two repairs, it got even worse, because now the downspout is completely unsecured at the bottom and dangles freely due to both the water jets and the wind. After all this circus (aka "Sisyphean labor"), one could not help but suspect that either they did not fully understand what they were doing, or were pursuing some other goals. John Gatti, their President, came up with a brilliant solution to this scandalous situation. From the very witty message he sent, it follows that the existing structure (remember, it was them who initially installed it!) is completely unviable. As he said, "If the downspout pulled up, water can escape from the bottom, and if it's lowered, water can escape from the top." Ironclad logic! I was impressed. And that's exactly what they proved with their two recent so-called "repairs". And to stop water from destroying our walls everything had to have been done differently: a different adapter, a longer downspout, etc. (frankly, reading this, it was nice to see that common sense wasn’t alien to them, as it might have seemed). And for this reason, they will no longer be doing this repair. That is, we can assume (what else?) that they know how to do it correctly in theory, but have not yet mastered it in practice. It's been about a month since their last attempt to eliminate these glaring shortcomings in their work. Accordingly, the matter is smoothly moving to another level of resolution. Meanwhile in every rain, my video camera continues to meticulously document this technical miracle created by this fabulous company. Stay tuned.

William from Gatti Plumbing was awesome, extremely professional and took the time to discuss the issue with my shower. Very fast service and done well! Pleased with the experience and will continue to use Gatti in the future, can't recommend enough.

Mike T. and Deon Z. from Gatti Plumbing were fantastic! Professional, friendly, and thorough. Mike took the time to show me exactly what needed to be replaced, explained why, and even pointed out the corrosion and worn parts causing the issues. I left feeling confident I had chosen the right company—highly recommend!

It used to be a decent business, more or less. But since Paul left, it has deteriorated beyond belief! Their service standards have dropped below sewer level. With insatiable greed when it comes to their bill, their technicians are inexperienced, clueless and dishonest. No trivial job comes easy to them, and they never have what it takes to do it. And you are forced to pay and pay again for all their mistakes. Jon Gatti himself is always ready to tell you any absurd to cover up their lousy work. Honestly, Jon should definitely change the name of the company rather than disgrace the good old name.

Ethan and Andrew efficiently cleaned my kitchen drains. They were very careful and replaced all my containers under the sink neatly. They were were also very respectful of me and cleaned up afterwords very well. Highly recommended team!!