AP Plumbing

We had our sewer back up on a Sunday afternoon for the first time in 30 plus years causing a mess in our finished basement. We tried two other plumbing companies that advertised 24x7 service, one said they couldn’t get there until Monday and the other dropped my call while waiting for someone to pickup after about 10 minutes. They did call back two hours later saying they saw a missed call but by then I already had AP Plumbing on the job. They answered the phone right away and a tech was at my house 30 minutes later.The tech was great and even advised me that the Town of Greece would come out for free and unplug the sewer. Since I was unsure how fast I could get them on a Sunday afternoon I just paid AP to clean the drain and get things working again. The tech also contacted Paul Davis Restorations for me to get the cleanup going. AP has been around a long time and has the scale to truly provide 24x7 service.

We called AP Plumbing as our water heater was leaking. They responded immediately and set up an consultation fairly quickly. Our appointment was set up within a day after we returned from vacation. Roy Wilberth came on time and was very friendly and courteous to me and my husband. He was very knowledgeable and patient as he answered my questions. He told us about the warranty and assured us that AP Plumbing is available 24/7. Roy did a good very job and he left the place clean. We also want to thank everyone else from the front desk to billing, for the amazing customer service! We highly recommend AP Plumbing

Joe, David, and team at AP Plumbing were all prompt, professional, and courteous throughout the process. Our water heater started leaking on Thursday night and by Friday afternoon they were at my home doing an evaluation. They understood the urgency and I had a new unit installed within 48 hours which is amazing! The president, Frank, even called me personally to explain the situation and worked around my schedule to stick to the agreed upon timeframe. I would highly recommend AP for your plumbing needs!

I’ll say two stars because they refunded me all of my payment, but I was extremely frustrated and wouldn’t use them again. They sent a guy out on a Saturday for an issue (no running water), who worked for 3 hours but could not fix (he was very nice and definitely did his best to try to fix the problem), then he told me someone else would come Monday to replace a faulty pressure switch. A little while later someone from the office called to tell me no one would be coming because they “don’t work on properties with a well” … despite the fact that they sent someone who worked on my property, which has well water, for 3 hours. A manager called me later to say they would refund all payment. However, the guy who came also took apart a cabinet to access the switch, which is still in pieces now.

We had an old cement utility tub in the basement that started to leak. Called AP Plumbing and Josiah came out and told me where the leak was coming from and gave me some options. AP has done work for me in the past (major work), so I felt very comfortable. Roy arrived on time and was very pleasant and professional. He and his team did a great job and was very neat. He answered all of my questions and told me to call if I had any questions.