Franklin AC, Plumbing, & Electrical

Scope of project: Install a new 240V circuit and outlet. Install surge protector. Project status: Completed ESTIMATE AND BUSINESS AWARD STAGE (June 20, 2025) Jesse was punctual to the estimate appointment made a day and a half prior (Frankin AC was very accommodating when scheduling this meeting); introduced and conducted himself in a professional manner. Jesse listened attentively to my request and needs and thereafter provided several solutions we could approach to meet as close as possible what I needed. The estimate was provided right away with an amount so reasonable that I awarded the project right away. After 15 minutes of me accepting the bid, Franklin office called me to set the installation date. So far, service has been outstanding and worth the time of writing this review. I will update when the project is completed. JOB COMPLETION STAGE (June 26, 2025) Jesse and Bryan arrived on time at the scheduled appointment and the installation went on without any issues or roadblocks, meaning a good planning and estimate of items needed during initial assessment. At the end, Jesse and I did a run down of what was done and the potential of upgrades the installation will be capable in the future. All my questions and doubts were cleared and they left a happy and repeat customer. THANK YOU VERY MUCH JESSE AND BRYAN! To complement this review, I am including pictures of this surge protection and 240V outlet installation. I will be using the outlet to plug my portable EV charger. I sincerely recommend Franklin AC, Plumbing, and Electrical and Jesse to any people out there looking for a reliable, cost effective, local company.

We bought our house last year with the knowledge that we had a 27-year-old unit and it was going to have to go someday. When it decided to give out in the middle of the summer, it was quite a stressful ordeal. I loved that Franklin encouraged grabbing quotes from other companies and was always there to answer any questions we had for making this big financial decision. They were always kind, polite, great customer service overall with everyone I worked with, not pushy, and very fast. The actual install team was awesome as well. They were fast and did very clean work. You can tell they know what they're doing! They were respectful of my home and I really appreciate that. The financing was a very smooth process as well and prices were satisfactory. Overall, I'm really satisfied with my experience with Franklin and I would highly recommend them! Personal shout out to Zach who came out for the initial quote appointment to answer all my questions and inspect our unit and ductwork! He was great and really took time with us where other companies did not.

Pedro and Austin were awesome. They arrived early, and in a single morning of non-stop work completely replaced my 18-year-old HVAC system. Go get some lunch guys! The whole process with Franklin was top tier from beginning to end. Zach was straightforward and honest with his estimate, and he encouraged me to get quotes elsewhere to compare. Franklin proved to be a family-owned company of integrity, and I will be exclusively using them going forward.

Came home to a HOT and muggy house on a Friday night in AUGUST. Franklin got a tech to my house by 10:30am the next morning, and the aptly named Angel was above and beyond courteous, helpful and had my air conditioner back up and running in a couple of hours. He worked out in this beastly heat with his long sleeved uniform (Franklin-could you give a cooler option?!?) and let me know each step of the way what he recommended and why, showing me before and after pictures of each step. While it required some cost, it was in my opinion beyond reasonable, and I cannot say enough good about Angel!! Thank you Angel and Franklin for quick resolution at reasonable rates on a hot Saturday!

Your two installers Pedro and Steve did an absolutely fantastic job today (July 15, 2025 ) installing my new HVAC system. They showed up early and worked non-stop. So nice and courteous too! I really appreciated both of them and their awesome work ethic. I was so pleasantly surprised how smooth the project went and their attention to detail and also how neat they were! I definitely commend Franklin Heating and Air and their great employees for a job well done! Thanks!!! Carol