F.H. Furr offers plumbing, heating, air conditioning, and electrical services with technicians like Jason and Keegan providing excellent customer service, punctuality, and knowledge, though some customers have reported issues with pricing and professionalism.
F.H. Furr Plumbing, Heating, Air Conditioning & Electrical in Dover, DE, provides a range of services to cater to various customer needs. Their technicians, such as Jason and Keegan, are known for their professionalism, friendliness, and knowledge in explaining complex systems in simple terms. The company excels in customer service, with the ability to set up appointments quickly and ensure customer satisfaction. However, some customers have reported concerns with pricing, feeling overcharged for certain services, and issues with professionalism and punctuality.
The company's services include plumbing, heating, air conditioning, and electrical work, with technicians who are courteous and take the time to answer all questions. While some customers have had negative experiences, others praise the technicians for their expertise and the real value they bring to the service.
punctual, friendly, knowledgeable
Explains complex systems in simple terms
professional, friendly, courteous, knowledgeable
Provides excellent customer service
Customer service was excellent and able to set up an appt quickly. Jason, our technician was great! He was punctual, friendly and knowledgeable and explained everything about our AC system in basic terms easily to understand. Thank you for great service!
Extremely unprofessional company. Quoted us for a job they promised to finish in 2 hours it’s still not done after 4–5 days. They kept changing the schedule, didn’t show up on time, and wasted our time. Do not recommend.
If you want to be overcharged, then go ahead and give them a call. I was quoted $700 for replacing a part that can be bought for less than $50! And changed out in less than 5 minutes!!! I know this because I replaced it after being quoted that insane fee! I couldn't believe my ears when he told me that price. They are nice and talk to you with a smile, but they are charging beyond insane prices for even cheap and fast fixes. I'm so happy I am handy and am a mechanic by trade, so I had the tools to make the repair and enough knowledge to not get screwed over. I wouldn't recommend using this company unless you dont mind lighting money on fire.
Keegan was great! Professional, friendly, courteous, knowledgeable. The real deal. I would like for him to be our guy all the time!
Very pleasant and answered all our questions. Took the time to ensure we were satisfied.
They provide plumbing, heating, air conditioning, and electrical services, ensuring that customers receive comprehensive solutions for their home needs.
Yes, technicians like Jason and Keegan are known for their professionalism, friendliness, and knowledge in explaining complex systems, making them a reliable choice for customers.
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