Connole & Somerville Plumbing Heating

100% recommend! We use them for regular hvac maintenance but had an after hours issue with our furnace. Ashley came and fixed the problem. She is so professional and knowledgeable. She didn’t give up until it was fixed even with a few issues with parts. Thank you, Ashley!

Homeowners beware! I contacted them on April 24th about some work needing done on my home. Speaking with Julie, she told me they are booking out longer than a month and she was prepared to end the conversation with that. That should have been my indicator that they didn't want/need my business. I then told her I don't need the work done until June 3rd and asked if that's something they could schedule or if I should call someplace else. She said they could do that no problem. I sent her an email with the work as requested. 8 days later I sent her an email following up to make sure they were going to be able to come out on June 3rd or 4th, still more than a month out. She responded saying they have it scheduled for June 4th. June 4th, nobody showed up or called to tell me they wouldn't be coming. After calling and speaking to Julie 2x I finally received a message indicating that nobody is coming and they won't be able to come out for at least another week. DONT WASTE YOUR TIME on them like I did.

What can I say about this place! We have had small plumbing issues over the past couple of years, but they have been handled very well. The response time, repairs, and overall service is outstanding. Even the small problems are important to them even though they are so busy. We have been lucky enough to get one of their plumbers, Marvin at every call. He is awesome.

My experience with Connole & Somerville was mediocre at best. I will say that the plumber had a great attitude and got the job done that was needed. However, to start - he was an hour late, and when I called the office 30 minutes into waiting and missing work, they never called me back on his arrival. When he arrived, I provided half of the items he used for the job, including my own towels for him to kneel on and clean up with (which wasn't done). He left in the middle of the job for 30 minutes to get drain chemicals (after he was an hour late he should've been prepared, and when I called and made the appt I said "my sink doesn't drain"). He was very unprepared for a very simple job and I missed 3 hours of hourly wage for that. After this, I called the office and asked them if I could voice some things that were on my mind about the servicing that morning. I spoke with both Julie and Jennifer at the front desk, but voiced my problems to Julie. Her retort to his lateness was that they need time to drive safely on the roads to their location. That would've been fine if he was 15 minutes late, and if their main office wasn't 10 minutes away at MOST from my house. When I explained that I didn't think it was fair to be charged for time that he left when he was an hour late AND unprepared, she said "It sounds like you have a lot of issues, when he brings in his paperwork, I'll take care of it" and proceeded to hang up on me. I give 2 stars for the plumber and his effort to get the sink fixed. I give 0 stars to the company for their absolutely awful customer service.

I called Connole & Somerville after hours because my furnace wasn't running. After talking to the very nice lady and she told me how much it would cost to come out after hours she gave me great advice on some things to do to possibly get the furnace to work until morning when she was here bright and early at 7 am. Got the furnace to working properly in no time. She was upfront, courtesy, friendly and explained what was wrong with the furnace. I will definitely be using their service if and or when things come up.