Autiello Plumbing & Heating

Autiello provides Expedient, Professional service, and I recommend them highly ! I have several rental units and they have become my plumbers “par excellence”. Janet G.

Autiello installed my Rinnai combination boiler 12 years ago after my home was flooded, their price was better than any other company by about 15% which was very important as my flood insurance fell very short on covering my loss. Over the past 12 years I've been able to maintain my unit myself. Though this past couple weeks I've had issues with my Rinnai and called a local company that I use for my mom's boiler it took them a week to 'fix it" and then my boiler stopped working again after only 4 days. So yesterday I decided to reach out to Rinnai website for Rinnai Certified Repair Shop, saw Autiello name pop up and said to myself hey they did my install years ago, I gave them a call at 4 pm and told them the code my unit displayed. Anthony said he'd research the code, then he called me back a half hour later and said he could have a service tech pick up the part and come to my house when the tech finished the call that he was on. Aidan arrived around 6 pm came in did some diagnostics to ensure that it was the part in question. Then proceeded with the repair, flushed and purged my boiler and my heat and hot water were working like new by 7:30 pm. Bottom line is if you have a Rinnai product, call a Rinnai Certified Installer / repair shop. I highly recommend calling Autiello for the following reasons, upfront honest pricing and quality work done right the first time. Thanks Anthony Autiello for the leg work, thanks Aidan for working late and getting my household back to normal. Side note I own business in CT and at friend's suggestion when I needed to replace a high volume hot water system 5 years ago he said go with (2) Navien units in tandem as the total cost was 30-40 % less than (2) comparable Rinnai units my friend owns the same type of business and who doesn't want to save money. There I chose the Navien for my business but both units developed leaks in the same internal mixing pipe within a month of each other this year out of warranty. Fortunately for me, I am handy and was able to procure and change those pipes myself. Both units also required new flame sight glasses and igniters this year. Rinnai 12 years of dependable heat and hot water before requiring a significant repair. Navien 5 years of dependable hot water before requiring a significant repair. Choose Rinnai, may cost more initially but the product and components are better quality!

I spoke with Tony this morning after receiving a bill that seemed very off given the circumstances. Tony was extremely apologetic and helped to the best of his ability, which was very much appreciated. He understood the frustration surrounding the circumstances and was very attentive. I took away one star for the horrible technician we dealt with (who left us without heat because he had to go to the circus and was 1.5 hours later than the window provided). BUT the company overall definitely earned back some stars because of Tony’s great customer service. Thank you, Tony!

Autiello Plumbing has earned my business! I’ve had at least a half dozen plumbing issues in our old lake house over the last several years and Tom’s response to all of them have been immediate and efficient. You couldn’t ask for better customer service and results. Jobs performed so far by Autiello Plumbing: baseboard heat and toe kick heater install, underground water line install, sewage ejection pump replacement, tankless water heater install.

I used Auteillo for an expensive new heating and tankless hot water. I am still new in understanding this system, and it's scary. EVERY TIME I email, they respond by 6 am the next day. He has helped me to understand what is like a new language to me and resolves my concerns within a day. That kind of customer service is what I seek and I could not be more satisfied.