Water Wise Plumbing

Ricky was great! Very professional! He was quick, and very thorough. It was the best case scenario for the disposal, we thought it was much worse than we anticipated. After a few different tactics, he unclogged the glass and got it running smoothly. It was very easy to schedule with this company, and they were on time during the window they gave! Will 100% use them in the future if needed.

I received excellent service from this company. My plumber Shane was a pleasure to talk to and knew his trade very well. He was extremely knowledgeable and professional. By the time he was done, I felt like I had made a new friend, and my issue was fixed. I want to give a shout out to Tanya too for working with me on scheduling. I have had a lot of bad experiences trying to find people I can trust to work on my home here in Vegas. I will definitely be calling Water Wise Plumbing the next time I have a plumbing issue I need addressed. Thank you Water Wise Plumbing.

I have been using Waterwise for several years and always had great service with Ricky. However, they were unable to fix the tankless heating units they installed after we continue to lose hot water. Shane came out the first time and said it was too hot for him to work and he was tired so he left. He came back and did a small adjustment that got us hot water for one day. He then came back and could not correct the situation. He left and said he refused to work on the unit again. I spoke to their office today and they confirmed they would no longer service me or then units they installed. it is very difficult to get a response from their office and they often do not return calls or show up for scheduled appointments.

We had the pleasure of meeting Shane as the service consultant/repairman from Water Wise Plumbing. It seems as though he found the issue with our water heater. He checked everything humanly possible in order to repair the unit. He spent a bit of time on the Heater and was able to conclude a few things with the heater. He worked on the entire unit by making adjustments, thoroughly explaining what was what, as well as what to look for should the issue(s) arise again in the near future. Fortunately, the unit began operating properly as soon as he replaced a gasket that had over have of it missing. Thus, explaining the burn marks, darkened viewing window and allowing sensors to operate properly. He completely drained the system three times, and every time it operated as it was supposed to without shutting off. I am so very Grateful that Shane was the HVAC technician that arrived to do the inspection/repair. Shane also mentioned that if we had and issues in the future to contact his company. There was another sensor he was concerned with, but for the time being… is working. Again, I am MOST GRATEFUL that it was Shane that came out to do the actual repair. It appears as though the gasket installation was installed incorrectly during the manufacturing process. I am SO STOKED that Shane found the issue almost immediately. He did explain what and why he was doing various things to the unit, while he was here. Trust me when I say this: WATER WISE & Shane their technician was able to get everything back up and running running. Shane also cycled through drainage of the tank three times to ensure the sensors were working, and causing the PowerVent fan to also operate properly. I personally feel a bit more comfortable sleeping in my home, and not worrying about the house burning down. A BIG THANK YOU to Shane, and to Water Wise Plumbing for hiring Service Technician’s that are Most Adept, such as Shane. Thank you Shane, and Water Wise Plumbing for everything!

Shane did an excellent job removing my old water heater and installing a new one. He was also helpful with bringing my old water heater to Home Depot. He even acquired the new one from the aisles while I did the exchange with Home Depot staff. He was friendly and finished the installation faster than I anticipated. Thanks!