Reliable HVAC & Plumbing

I contacted Reliable HVAC after discovering water leaking from my furnace/AC. Assuming a faulty condensate pump, I requested a repair. Ian responded and replaced the pump. However, he left without testing or confirming that the leak had stopped. Unfortunately, the water continued even after he left. I was billed $235, but the issue wasn’t resolved. I was overcharged for incomplete work and left without an actual solution. When the issue continued, I investigated further and discovered a block of ice had formed around the evaporator coils. All of this was visible and diagnosable with basic HVAC troubleshooting, which the technician did not perform. If you’re seeking truly reliable service, I recommend looking elsewhere.

Reliable HVAC and Plumbing is absolutely fantastic!! From the moment I called and spoke to Alex who arranged the service call and she scheduled their tech I knew I was in the best of hands. Tech Eric called me as he was on his way and arrived exactly on time as he’d said. Eric listened patiently and intently as I explained the issue with my furnace. He detailed what the usual possible causes could be and explained all the diagnostics he would do to rule them out and hone in on what the problem could be. Eric explained in great detail what he was doing and why. Eric narrowed it down and quickly found that the communications between the Thermostat and the furnace were faulting out and causing the furnace to trip off and fail to run properly. Eric quickly installed a new digital thermostat and tested it and the furnace thoroughly. He showed me how to operate the thermostat, set date and time, heating and cooling - I dont even have to read the owners manual - Eric explained everything in great detail, with a smile, taking his time answering all my questions. It’s clear that Eric and Reliable HVAC are the best I’ve ever dealt with and I’m Happy to be their customer for life. Great work and thank you for getting me back up and running so quickly! Huge kudos!!

Firstly, it's great to see a young entrepreneur like Ian running a major business. I often judge a company based on its after-sales service, and many businesses fall short in that area. Once they have your money, they often feel no obligation to address your concerns. This is where Reliable HVAC exceeded my expectations. The team was very proactive and addressed two of my main concerns even a month after the installation was completed. No questions were asked— a team was dispatched immediately to assess the situation. They also took full ownership of the entire MASS SAVE refund process, which was seamless. I highly recommend this business if you're looking for excellent after-sales support.

Ian, Eddie, the entire crew are fantastic! They installed a new system at my mom’s (Suzanne S) house, have been out a few times for routine service. They are prompt, reliable and super kind to her! I can’t possibly say enough good things about them!

Reliable HVAC & Plumbing is truly reliable and dependable with their work on our plumbing. Ian and his staff were very efficient and professional in accomplishing a job well done. Highly Recommended.