Pristine Plumbing

We’ve had a reoccurring blockage in our house for a few years, but it would only happen when we had lots of visitors staying with us. I finally had a company investigate the ultimate culprit. The first company that came out showed us a video of the blockage believing it was rebar blocking us up all the way down from our sidewalk. This was going to be a big job, so we got multiple bids. Pristine Plumbing was in the same ballpark as the other companies, but I appreciated their customer service and the way they presented themselves when they came out late at night. After we decided to move forward with them, the owner came out the next day. All companies had seen the video that was given to us, but David was the first plumber to actually guess correctly that it was not rebar, but a toilet bolt! It was lodged ever so perfectly into the turn of the pipe. The pictures show the clean repair that was more than 10 feet below the surface, as well as the piece of piping that was removed with the lodged toilet bolt.

David and Jimmy arrived an hour early, did the maintenance while explaining the process and educating me on the system. Very thorough and professional. I highly recommend Pristine to take care of your plumbing needs.

We were out of town and came back home to a flood situation. We called Pristine Plumbing and they came out almost immediately! Their team was friendly, professional and communicative. It was a really bad situation and they were so responsive and made the entire process smooth and stress-free! It's clear they prioritize customer satisfaction, and their attention to detail really stood out. They even called to check on us a few times to ensure everything was fine and well. Highly recommend them for anyone looking for reliable and trustworthy service!

I highly recommend Pristine for any plumbing needs. I appreciated their fast response to our requests, professionalism, and communication of when they would be on site to complete the job. It was a bonus they had expertise in drinking water testing as that has been a concern of ours we wanted to address. They have years of experience and did a wonderful job of explaining the issues and what was completed to resolve them. They are friendly and genuinely care about quality work. They cleaned up after the job and also disposed of the defective equipment. I will utilize their services for all my future plumbing needs as I highly trust them.

We have used Pristine Plumbing since last year to replace our water heater, repair corrosion to our bathroom plumbing and to examine our dishwasher and angle stops for possible leaks. We have always gotten prompt service. I asked Dave B., the owner of Pristine Plumbing about our water line and he gave me honest advice. I appreciate that we get an estimate before work begins and know beforehand if any issues arise. Using a licensed and insured contractor is not cheap but reassuring that the work will be done correctly and will stand by their work. I am glad a friend recommended Pristine Plumbing!