Petersen Plumbing & Heating

Outstanding customer service! Very knowledgeable and they did not try to oversell us. They were honest about what A/C and furnace would be best for our house and it was determined by what is the most efficient, sized appropriately and a good value that was their priority. When we asked about a most expensive model they let us know it was not worth it for our house. I was very impressed with their honesty.

My experience with Peterson Plumbing & Heating is a bit different than most. I contacted the company to arrange for replacement of a 21-year-old A.O. Smith 40 gal/40,000 btu power vent gas water heater that was operational but becoming increasingly unreliable; requiring almost daily restart cycles to get it to function. I explained to the company representative exactly what was required to replace my existing water heater due to its power vent design (separate intake and exhaust lines); providing manufacturer, model and basic specifications. I arranged for an "after-hours" replacement in a couple days as that was the only way to get it replaced in a timely manner due to their scheduling. The installer arrived on the agreed upon date but he quickly discovered that the new water heater would not work as a replacement for my existing unit due to its air intake and exhaust design configuration. After about 10-15 minutes of discussion, we both decided that he would return to his company and research a proper replacement and also look into potentially moving toward a tankless heater install should they be unable to identify a proper power vent tank unit. After not hearing from the company for several days (w/o reliable hot water), I called A.O. Smith customer service directly to see if they could identify a replacement. Approximately five minutes later, they had identified the proper water heater and provided a local source. The next day, I had the new heater in-hand and installed by another company (responsive) in a matter of two hours. Shortly thereafter, I received an estimate in the mail from Peterson Plumbing & Heating for the install of a tankless water heater. Contained within that estimate were notes stating that they were unable to identify a replacement for my current heater or parts to repair it (which was never part of the planning discussion). A couple days later, I received another mailing from the company which contained a billing invoice for a "truck/trip" charge and a separate "labor" charge. Basically, I was charged for their inability to arrive on-site with the proper/compatible materials necessary to complete the job as planned. I will add that no contract was offered or signed during any step of the process; only a verbal flat-rate (parts/labor) for the job over the phone which seems to be standard practice for many vendors for this type work. Contact with the company after receipt of the invoice for clarification and justification of the charges was pleasant but only resulted in a partial (and in my view, inadequate) reduction of the final amount. My point to all this is you need to make sure you have a very clear understanding of this company's working policies when it comes to your financial liabilities if "they" make an error during any aspect of the job's planning or execution. My error resulted in me being held liable for an initial $200 billing with no physical work ever being conducted. I will say that I fully understand that their time is important and has value but, in this case, that value in light of their mistake, is viewed as excessive. Lesson-learned.

I had a new hot water heater installed and Trace and Jason were the original plumbers. Trace was very polite and customer orientated. He answered all my questions. Jason was customer orientated, but had a great personality that made my experience much more rewarding. I had a 75-gallon hot water heater removed and replaced with a smaller unit. They did call in Kevin to help them get the 75-gallon up the stairs. All three did an outstanding job. They were all clean and overly concerned about cleaning up any messes. I would highly recommend Petersen Plumbing and if you get Trace, Jason, or Kevin, you will be pleasantly happy. Outstanding superb work.

I am very pleased with my overall experience with Petersen plumbing in the installation of new dishwasher in kitchen and utility sink in basement. I got s service appointment scheduled 2 days quicker than expected. The installer, Lee, was efficient, knowledgeable, skilled, polite, and helpful. The cost was competitive and fair. I am happy to recommend them.

EXEMPLARY Service! In addition to solving our quirky plumbing issues, Petersen Plumbing & Heating also provides exemplary customer service. Each phase beginning with making the appointment to diagnostics to cleanup was met with courtesy and professionalism. The heads-up phone call from the technician (about a half hour out) while en route allowed me not to have to be “ball and chained” to the house. Priceless. Upon arrival, Matt placed on a pair of booties to protect our floors___ without even being asked! He had thoughtful, pertinent questions about our plumbing headaches, and it was refreshing not to be belittled. (We can’t all know the inner workings of a toilet.🙃) When new hardware was determined as part of the solution, Matt took the time to discuss metal and finish options; including an example photo ensuring we were on the same sheet of music. Same day: he returned with repair parts and toilet hardware that coordinated with the rest of the bathrooms. All work complete. Exceptional service: while out locating parts, Matt texted an image to verify the hardware choice was suitable and approved. We will be calling Peterson’s for our future plumbing needs.