Miami Water Heater

Miami Water Heater communicated with me every step of the process. Carlos Sanchez and his installer were courteous, professional, quick, efficient and worked super clean. The quality of their piping and welding was top notch. They removed my old water heater and installed the new one quicker than I could finish my lunch. I highly recommend them. Lou Perdomo, Esquire

Great Service and Staff. I called to get a quote on a new water heater, and they suggested exactly what I was looking and quoted me price that was lower than what I was expecting (better prices compared to HD and Lowes when you factor in delivery, installation, time and expertise). They came in the same day within 2 hours and replaced the entire water heater in less than an hour. Alain was great, answered any questions I had and was very thorough in his work. You can tell these guys really love what they're doing and it shows.

If I could give zero stars, I would. I had one of the most frustrating and unprofessional experiences trying to work with this business. The person I spoke to, who I felt may have been the owner or manager, was rude and dismissive right from the start. He denied me service based on location—without even asking for my address. I had to push him to actually check the location, and when he finally did, he just stopped responding. He asked me to send a photo of the garage where the water heater would go, so I sent both a clear photo and a short 1 minute video via text as he requested for communication. Again—no response. I had to email him just to get an answer. He then claimed he couldn’t see the video and that the photo wasn’t enough, and he gave me a partial quote for a tank system, even though I specifically asked for a tankless water heater in our phone call. I followed up again with multiple photos showing all the details he’d need. Still nothing. No replies to my texts or my follow-up email. At this point, I’d been trying to communicate with him for over two hours with no effort on his part to move things forward or respond respectfully. My last attempt was suggesting if there was a better time to communicate that was “convenient” for him, still not a single response. Our communications began at 1:40 pm and it is now 4:30 pm and I’m still left without a proper quote and I have not heard back from him since 3:00 pm. Completely unprofessional. Poor communication. Bad attitude. No follow-through. I highly recommend taking your business elsewhere and spare yourself the frustration and waste of time.

Scheduling the installation was a breeze, and the company was very accommodating with my preferred date and time. On the day of the installation, the technician arrived promptly, equipped with all the necessary tools. The installation itself was completed efficiently and professionally. The technician explained each step of the process, ensuring that I understood what was being done. They removed the old part of the water heater, installed the new one, and connected all the necessary plumbing and electrical components. The entire process took just a few minutes, and the technician conducted a thorough test to ensure everything was working perfectly.

I ordered a remanufactured tankless water heater. My order was received and shipped promptly. Everything needed was included in the original box. (No missing parts). Took me about 20 minutes to install and now have perfectly hoy, endless hot water in my bath and kitchen at the same time. Love it.