Grogg's Home Services provides heating, AC, and water heater installation and repair. Technicians like Garrett, Daniel, and Alec offer professional and prompt service, with a focus on clear communication and customer satisfaction.
Grogg's Home Services is a trusted provider of heating, air conditioning, and water heater installation and repair services in Parkersburg, WV. Their team of expert technicians, including Garrett, Daniel, and Alec, are known for their professionalism, promptness, and exceptional customer service skills. With a focus on clear and transparent communication, they ensure that customers are well-informed and satisfied with the work being done.
Grogg's Home Services has received praise for their quick response times, with technicians often arriving and completing repairs within a short time frame. Their commitment to customer satisfaction and expertise in their field has earned them a reputation as a reliable and trustworthy service provider.
professional, prompt
Quick response time
exceptional customer service skills, thorough, patient, kind
Clear and transparent communication
knowledgeable, thorough
Helpful in setting up a game plan for customers
Garrett called to let us know he was on his way. He arrived and after introducing himself, went to assess what repair he was doing. He promptly got to work and had our AC up and running within an hour! The outside temp was 93* and our inside temp was 85*, my husband and I were very happy it could be fixed so quickly! Grogg’s installed our heating/ac/water heater for us and when we have had an issue (rarely!) they have always been professional and prompt to fix the issue. I am very pleased with the service and the technicians they have sent and will continue to use the company.
Daniel did an exceptional job. His customer service skills are on point using clear and transparent communication with everything he was inspecting today. He was extremely thorough going over all the results with both myself and my husband. He was patient and kind with any of our questions and most importantly he asked us what our most important concern for today was. We would like to request his service for the future.
The service that was performed on my HVAC system was very thorough. The maintenance was Performed in a very professional manner. Everything was explained to me quite thoroughly and I was able to make good decisions for my system. I want to thank you for sending Daniel. He was great.!
Had the scheduled yearly maintenance for the first time today. Daniel came out and gave a very insightful, friendly, informative, and fair quote for recommended upkeep functions, as well as perform VERY thorough maintenance on the unit. Groggs has been a very helpful company to me since I first started utilizing their services this year and Daniel is an excellent representation of the company's overall professionalism and expertise. The time he took to really explain things and offer reasonable advice and solutions was greatly appreciated. Give this man a raise!
Alec was a very knowledgeable man. He was thorough in his inspection of our A/C system. He explained his concerns and his findings and helped setup a game plan for me and my fiancée to review and decide on. Grogg’s arrived in a very reasonable time and the service was beyond exceptional. I would highly recommend them to anyone needing help.
Grogg's Home Services offers a range of services, including heating and AC installation and repair, water heater installation and repair, and yearly maintenance and upkeep. Their team of expert technicians is committed to providing professional and prompt service to ensure customer satisfaction.
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