Epic Electric, Heating, Cooling & Plumbing

Kept appointment. On time. Thorough and professional. Fixed what was broken. Piece of mind. These are five things EPIC/Tieson did that my *former* builder (LCD) and electrician (VECTOR) failed. Tieson checked panel, replaced non-working suspect outlet in the kitchen, only to discover root of problem was MELTED, CHARRED plastic cap and wires, BEHIND PANTRY PANEL, that had three wires not twisted together at all, in a rough-in that had no shield box to prevent igniting combustibles. Thus the gap, arc, heat, melting, and disruption to that circuit. Tieson demonstrated what a *proper*, safe mechanical connection should look like ("pigtail," it looks like copper rotini pasta!). And he installed that shield box (that should not have passed Inspection/code without it). I am lucky my house didn't burn down. My house, my irreplaceable sentimental belongings, me, my pets (including service K9), all at risk. I was both relieved and mortified that such substandard workmanship existed in my house, but at least Tieson checked it and made it right. See pic of charred heat tape in attic, on Pex pipe water lines. Originally installed BACKWARDS by plumber (PACE), then re-arranged and "fixed" by builder (LCD), burned to a brittle crisp between layers of pink insulation batting, also discolored from hot tape. Also, *not* preventing water lines from freezing, repeatedly, every winter, since January 2022. Because builder (LCD) failed to disclose they signed waiver of freeze zone to install pipes in...a freeze zone. That not surpringly...froze. Tieson indicated there is a wide variety of residential and commercial heat tapes, and appropriate, safe uses. This singed heat tape was neither safe nor appropriate. Tieson very thoughtfully walked through the rest of the house, interior and exterior, with my list of concerns, remodels, and additions for projects omitted and/or botched during build. Getting quotes on those to knock out pending time and budget. Even better, EPIC also services HVAC, and has HVAC maintenence programs. I had such a nightmare custom home build experience (2020 to current), I have been systematically replacing original subs and vendors with *reliable* folks now that most warranties are over. Tieson answered all my questions, put my mind at ease for anything lurking in the walls, and gave me straightforward guidance about the projects that I have in mind. I feel optimism now, instead of doubt and dread. I am relieved to finally find an electrician who is competent, has integrity, and values reputation.

Absolutely the best! Kelvin and Ray were outstanding. Extremely knowledgeable and went above and beyond to ensure the job was done right. I'd also like to point out Kelvin's recommendation for the air quality system. This is 100% worth every dollar spent and I highly recommend looking into it. Thank you Epic. You will always have my highest of recommendations.

Epic Electric is amazing. We asked them to fix some things we were "leaving for later" to fix...Kelvin came in and fixed so many things, along with finding a gas leak in our house. The people who work for them are exemplary. Our experience with all the people who worked in our house was 5 Star!

Epic Electric provided outstanding service. I contacted them last night, and by 10 AM today, a technician arrived to address my concerns. We spent a few hours troubleshooting two separate issues on different circuits—one involved a loose connection, while the other was a burned-out outlet. Both problems were thoroughly resolved, and the team was flexible and accommodating regarding payment arrangements. I highly recommend Epic Electric and plan to use their services again in the future. The electrician was extremely professional and personable throughout the process.

This whole issue came about when i brought in a different HVAC company to service my furnace. I did not go with Epic initially as they had left a mess when they were last out here to run new ducting for a new shower extraction fan. When they did the quote and install we had stated that although there was not a shower where the fan was currently located, there was going to be one shortly as we were remodeling. Every other company had bid out hard line ductwork so i didn't really read through the line items for the quote Epic gave and did not realize that although they were close in price, Epic had subbed in flexible ducting. I was at work during the install, so by the time I saw things the flexible tubing was already up and done. I assumed that they knew what they were doing and that although the install did not look very good it would be fine for what we were using it for. They left a mess in the basement despite saying they would clean it up, and said they would schedule an inspector to come out which they never did. So we had this other HVAC company out now (about 8 months after the initial install by Epic) and they pointed out that the insulated flex ducting they used was not only sagging and collapsing but that although it is ok for moisture work, was known to collapse within 10 to 15 years for our use case. They also pointed out that Epic had the duct work just resting on electrical lines which is not really something you are supposed to do. I called Epic to see if we could get things resolved a bit better. The first person i spoke with (I am kicking myself for not writing names down, I think it was a Stephanie,) asked for pictures of the install and agreed that it was not up to their standards. I explained the situation that I did not know what to look for to tell that it was not a good install and asked if we could have someone out to take a look. She agreed and said that she would schedule a tech to come out and that it looked like they had a trainee accompanying their tech at the time of the original install which likely accounted for the not great work as their main guy was doing a different fan in the attic. (For the record that install seems to be working great, props where props are due.) She stated that she would be sending some people out and would be calling me back to setup a time. Later that day I got a call from a different person (again, not sure what her name was) who needed me to explain the entire situation again. I was a bit annoyed, but I get it, notes don't always make it through. She again said that the install was not great and that she would be sending both a tech and the owner of the company out to take a look at things and we set a time. Roughly 10 minutes later in the day I got a call from the owner of the company. He did not know why we were speaking and needed me to explain things a third time. He said that he would not be coming out despite what the other person just said and that they would not be sending a tech out but that he would have one of his people call me in the next week. He also stated that he "Appreciated the opportunity to fix the situation because learning form mistakes is the only way we get better." The next week I got a call from a Cody who had incorrect information so I had to explain the issue for the fourth time. I sent the pictures of the install and he said that it was pinched and sagging and that if I REALLY WANTED he could have someone out to straighten it but that they weren't responsible for what their work did after 8 months. He also seemed to be implying that I was stupid for listening to a different company. Once he started talking about how the install has been fine for 8 months and that I should have been able to tell if there was a problem sooner I got fed up and told him that I was done with the conversation. I tried to call the owner to talk but he stopped answering my calls and would not respond to messages. They fulfilled the exact letter of the service contract, but have 0 customer service.