Clouser Plumbing offers exceptional plumbing services with a focus on customer satisfaction, professionalism, and quick response times, as evident from their outdoor faucet repair and hot water heater replacement services.
Clouser Plumbing is a reliable and trustworthy plumbing company in Ames, IA, known for its exceptional customer service, communication, and professionalism. They offer a range of plumbing services, including outdoor faucet repair, hot water heater replacement, and fixture installation. Their technicians, such as Alan, are skilled and willing to walk customers through the repair process, providing tips and advice to prevent future issues.
Clouser Plumbing's services are designed to provide quick and effective solutions to plumbing problems, with a focus on customer satisfaction and convenience. They understand the importance of prompt service, especially in emergency situations, and strive to provide same-day or next-day appointments whenever possible.
Their commitment to customer satisfaction is evident in their willingness to work around customers' schedules and provide personalized service, as seen in their response to emergency calls and their attention to detail in ensuring that the work is done quickly, cleanly, and correctly.
professional, kind, communicative
Willingness to work around customers' schedules and provide personalized service
Like the owner, good company. Will work with them again!
Great company! Always do good work.
Exceptional customer service, communication, and professionalism. I always appreciate workers who are willing to walk me through what needs to happen while doing excellent work. Called them out for an outdoor faucet repair. Between it's location & weather we had a bit of a rain delay, but he let me know they were watching the radar for it to clear. They called with the GPS time from my place and were there at the estimated time. Very professional and kind. We had been looking for our "go to" call for plumbing and we have found them! I didn't feel like I wasted all day on a long window wait time. The work was done quickly, cleanly, and correctly. He even gave me some tips for making sure things got properly dried out. Absolutely the first call we will make from now on.
If I could give six out of five stars, I would. We are repeat customers because they have never let us down. Recently our hot water heater was leaking and I called just to leave a message (on a Sunday). The owner calls back and lines it up for the next morning!! My wife is in chemo and they masked up and donned booties...in and out quickly and the only person home was our 11-year old son. These guys are like family to us.
I broke my faucet handle, and had water at full capacity coming out of my sink that could not turn it off. My pipes were rusted so I couldn't turn off the water supply, and went into a panic cause I didn't know what to do. I honestly called other companies first because they popped up first on Google, and everyone told me they couldn't come right away they had appointments already, putting me on a list for 2-3 days later... So, I called Clouser, thinking they'd say the same thing, but they immediately came out. They sent Alan, who explained to me all of the options, and worked around my schedule to install new fixtures, etc. I couldn't believe that they made time for me such short notice, and was able to help me without question. My husband and I said that we will ONLY call Clouser now for any issues, because the customer service was over and beyond what we were experiencing while calling other local companies, honestly. If you're reading this review, I would highly suggest using this company/giving them your business.
Clouser Plumbing offers a range of plumbing services, including outdoor faucet repair, hot water heater replacement, and fixture installation, with a focus on providing quick and effective solutions to plumbing problems.
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