Breese Plumbing & Heating LLC

I had a wonderful experience with this company. They responded incredibly fast — they came the very next day and replaced my broken water heater with a new one. I especially want to thank Joe for his excellent service and professional skills. He was efficient, knowledgeable, and very friendly. I truly appreciate how smoothly everything went. I highly recommend them!

I completely recommend Breese! I’ve had them install a water heater in two different houses and both times the service and work was top notch. Joe is great, he completely explains everything and does amazing work.

Bresse Plumbing was terrific. We needed a new hot water heater. They came to our house to help us determine the best one to purchase. They ordered it and then installed it. The installation went very well. I highly recommend them.

I absolutely do not recommend this company. We called Breese Plumbing to fix our shower drain when we had an unexpected leak that was damaging our living room ceiling. Joe came in a timely manner and fixed the drain. He then informed us he often referred someone to do the repair work for the ceiling. How great, right? Mike, referred by Joe from Breese Plumbing, was excellent! He worked on the weekends and repaired the ceiling very well! Then the bill came and we felt the repair cost was very high! I called Breese Plumbing to get an explanation of why the bill was so high. The receptionist/office manager was very kind and professional. She gave me Mike's phone number and recommended I call him to quote the cost of the ceiling repair, stating that would be easiest. The charge from Breese was $185 MORE than what Mike told me the repair cost! I then returned a call to Joe at Breese for further explanation. He stated he gave us a quote (verbally) before referring us to Mike and offered no further explanation. He stated it was "sneaky" that I called Mike directly. He then spoke with my husband, who does not recall receiving the verbal quote for the ceiling repair. Again, Joe accused us of being "sneaky" and refused to provide an itemized receipt explaining the high cost. Frustrated, I called Joe again. He then backtracked and said it was no problem to offer an itemized receipt but again accused us of being sneaky for "calling Mike instead of us [Breese] to get an explanation". He told me he has "been doing this long enough" that he provides quotes verbally and "knows what the profit will be". I explained that I did, in fact, call the company first for an explanation and was given Mike's phone number. I expressed my frustration with Joe's accusations and poor customer service. I assured him we would not be using his company in the future to which he responded "Thank you". I find it very unfortunate that this company provided such poor customer service. I hope Mike, who receives referrals from Breese, is aware that Breese is charging nearly 40% extra for their own profit on his hard work. Mike and the Breese receptionist were wonderful. Joe, on the other hand, was accusatory, rude and lacked effective customer communication skills.

No matter how many times you call nobody returns your call which isn’t great. But the long weekend I ran into trouble I somehow got Mr Nelson on the emergency line. He came out to fix my water heater. I was so happy about that and this is why they get 4 stars. They only accept checks or cash which is a bummer. So if you need something done you have to see if someone will answer the phone between 8am and 1pm. Otherwise dial another plumber.