Al Marino Inc., Plumbing, Heating & Cooling

If I could give negative stars than I would!!! I called Al Marino on Friday and the tech came out and was there at about 3:30. I will say that was the only positive feedback that I can give was they responded quickly and than the rest became a nightmare from there. The tech asked where the crawl space was to get under the house. It is under some wooden steps that are only 2 steps high. I showed him and he slung the steps over and they cracked real loud and broke. He never said a word about them cracking nor did I. He had to know. I let it go though. Then he proceeded to tell me that he was almost positive what the problem was and wrote how much that it was going to cost to fix my leak. He also advised that it might not even be the problem and than it would cost more if it wasn’t. He told me that they had financing if I wanted to get approved and 18 months no interest. Still the price was insane!! He advised if they did it over the weekend that it would be 1,000’s upon 1,000’s more. Thank goodness that I didn’t sign that financing because I found Linville Plumbing LLC. They came out on Saturday and fixed everything during emergency hours. Linville Plumbing LLC saved me at least $5,338.10 and maybe even more. Not only did they save me that, when I was paying the one tech from Linville Plumbing the guy told me that the other tech noticed that my stairs was broken and was back there fixing it. I hadn’t even told them about the tech at Al Marino breaking it and not saying anything. Linville Plumbing went that extra mile!!! I’ve always used Al Marino and so did most of my family including my mom from way back. Not anymore!! Linville Plumbing LLC from now on!! I hope this review helps in your decision on Al Marino and their quality of service. If not than remember they do have 18 months no interest financing. For me…. I’m going with Linville Plumbing LLC from now on. *** Update** Jay Marino the owner did call me and was very polite and professional and wanted to make things right and said that he wasn’t going to charge me the $267.00. I do appreciate that he was willing to make a wrong situation into a right one. Thank you, Jay. However, I do hope that you will look into your pricing and realize that it is way to high for the area that your business serves.

When another plumbing company in this area put me in a tight jam I knew I needed a hero. And al marino was there for me. It was like night and day from their competition. The phone rep was so courteous and kind. The plumber came out the next day and was able to asses the situation and damages the previous plumber did and gave me a fair price. He worked his butt off all day to get my water leak fixed. They have got a new customer for life.

The water company notified me that I had a service line leak on my side of the meter on a Monday. I called Rhonda at Al Mariano’s on Tuesday morning and had a quote from Mark before noon. The following day Mark and Andrew showed up and had my water problem fixed by the end of the day. Service like that is hard to beat. Many thanks to Al Marino and staff for a job well done!

So I had a two technicians from Al Marino come out Mike and Adam. They were absolutely great! I recommend these technicians to anyone because it came down seen the problem. Told him what I needed to do to fix the problem and they’re gonna come and fix it as soon as possible And they just know what you’re doing. They are straight honest forward with it. I like it we need more guys like these in the world.

I had used Al Marino’s services in the past. But they had quit servicing Beckley on a regular basis. After exhausting all HVAC vendor contacts in Beckley, only offering a 10 day plus response time, due their alleged work load, I contacted Al Marino and spoke with Wanda, who surprisingly recognized my voice. I explained to her my repair dilemma and we set up an appointment for their service tech to respond the next day. He arrived in Beckley on time, investigated & resolved my HVAC problem efficiently. You cannot go wrong by employing their services.